Customer Inconvenience Due to Weather [Heavy Snow] in New York

As a result of the recent heavy snow and related operational constraints in New York, we sincerely apologize for any inconvenience caused by the delays, cancellations and diversions of our operations to and from John F. Kennedy International Airport (JFK) that occurred between January 4 and January 7, 2018.

For customers who were onboard flights that diverted to Boston International Airport (BOS) on January 6, 2018, specifically JL006 from Tokyo International Airport (HND) and JL004 from Narita International Airport (NRT), please contact us via email at an address listed below should you have questions or concerns pertaining to service information provided, or you may contact us at a JAL airport counter.

Contact Information from Japan Region

By email (Japanese only)

Submit online form

Contact Information from America Region

By email

Submit online form

January 10, 2018
Japan Airlines

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