Regarding the Excess of Seating Capacity on JL046 (Paris to Tokyo) Due to Unchecked Passenger Onboard
On March 21, a no check-in passenger was onboard the aircraft of JL046 (Paris-Charles de Gaulle – Tokyo-Haneda), due to inappropriate responses between ground handling staff and cabin crew. JL046 decided to return soon after the aircraft leaving from the parking spot, because one passenger onboard over the seating capacity had been confirmed. One passenger concerned was offloaded.
JL046 departed at 20:09 (local time) with a delay of one hour and 9 minutes.
JAL makes sincere apologies to customers and related parties for the trouble and concerns caused as a result of this issue.
JAL will find out the detailed causes immediately, and put its full efforts into preventing recurrence, in response to warnings made by the Japan Civil Aviation Bureau (JCAB) of the Ministry of Land, Infrastructure and Transport on March 28, 2017
March 28, 2017