Changes (rebookings) of JAL Group Airlines Domestic Award Tickets and JAL Companion Fare tickets due to anticipated flight disruption

This page explains how to rebook JAL Group Airlines Domestic Award Tickets and JAL Companion Fare tickets.


Rebooking conditions

You will be eligible for rebooking if you meet either of the following conditions after checking your flight status:

Rebooking process

The rebooking process differs depending on your preferred new flight date.

Rebooking to a date that is within two days of the booking / transaction date

Example:

Booking / transaction date Originally booked flight
*Flight displayed on the applicable airport list
 (Available in Japanese only)
  Preferred new flight date
January 1 January 2
Tokyo (Haneda) → Okinawa (Naha)
Economy Class
January 1 - January 3

How to rebook your flight and check in at the airport

1. On the JAL websites, select the same flight sector as booked for your original ticket and click the Search button.

2. Complete your booking at One-Way Fare for the same flight sector and same class of service as your original ticket.

3. Note the Flight Number and 6-digit Reservation No. displayed on the Booking Completed page.

  • *A ticket purchase deadline and fare will be displayed, but no purchase or payment is required.
    Your original ticket can be used to check in to your flight.
  • *Advance seat selection is not available. Seat selections will be accepted at the airport counter on the day of your rebooked flight.
    Please note that seating requests cannot be guaranteed.

4. Arrive at the airport on the day of your rebooked flight.

Check in at an airport counter.
To check in, you will need the flight number and reservation number of your rebooked flight, as well as any of the following items to verify your originally booked flight:

  • Credit card used for payment
  • JALCARD or JMB membership card
  • Two - dimensional barcode (including e-ticket itinerary / receipt)
  • Order number
  • Passenger identification (driver's license, health insurance card, etc.)
  • Mobile device containing the JAL IC app
  • *When the traveler is a JMB member who will check in using his / her JMB membership card or JALCARD, but forgets to bring the relevant card to the airport, the award ticket will be void and unusable.
  • *When the traveler is a family member of a JMB member, the JMB member must advise the passenger of the reservation number and order number in advance. If the traveler forgets to bring the reservation number and order number on the day of departure, he / she will be unable to use the award ticket.

Thank you for your cooperation and understanding.

Rebook

Rebooking to a date that is three days after the booking / transaction date

Example:

Booking / transaction date Originally booked flight
* Flight displayed on the applicable airport list
 (Available in Japanese only)
  Preferred new flight date
January 1 January 2
Tokyo (Haneda) → Okinawa (Naha)
Economy Class
January 4

Please contact the JMB Domestic Award Reservations Desk / JMB Center of your membership region.

Rebooking to a date that is four or more days after the booking / transaction date

Example:

Booking / transaction date Originally booked flight
* Flight displayed on the applicable airport list
 (Available in Japanese only)
  Preferred new flight date
January 1 January 2
Tokyo (Haneda) → Okinawa (Naha)
Economy Class
On / after January 5

JAL Group Airlines Domestic Award Tickets

Reservation changes must be made at least 15 minutes prior to the departure of your reserved flight.

Reservation change

JMB Companion Fare tickets

Please contact the JMB Domestic Award Reservations Desk / JMB Center of your membership region.


E-mail notification

You can receive flight cancellation alerts and other flight status updates for your reserved flight by registering your e-mail address.
Register your e-mail address

Flight status information on Twitter

JAL's official Twitter account is updated regularly to provide flight status information for international and domestic JAL flights.
JAL flight information on Twitter

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