Thank you for your continued patronage of the JAL Group.
On May 24, shortly after taking off from Kumamoto Airport, flight JL632 bound for Tokyo Haneda experienced trouble in the left engine, prompting an air turn back and return to Kumamoto Airport.
Furthermore, parts belonging to the affected engine appearing to have fallen from the aircraft were discovered in the town of Mashiki in the Kamimashiki District of Kumamoto Prefecture.
After landing, the plane underwent inspection, in which the rear part of the engine turbine was confirmed to be damaged, and was recognized as a “Serious Incident” on May 24 by the Japan Civil Aviation Bureau (JCAB), part of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
The MLIT Japan Transport Safety Board will perform further inspection to uncover the causes, with which JAL will be fully cooperative.
It is with the utmost sincerity that we apologize to our guests on board, the residents of Mashiki, and anyone affected by this for the great deal of trouble this has caused.
[(1)Inquiry Counter for those who were affected by the falling objects from the aircraft ]
Kyushu-Region's General Affairs Office, Japan Airlines
Until 30 Jun : Open daily 9:00 AM - 5:00 PM JST
From 1 July: Monday to Friday 9:00 AM - 5:00 PM JST (Closed on Saturdays, Sundays and public holidays)
[(2)Inquiry Counter for general inquiries]
Japan Airlines Customer Support Office
June 11, 2018