Requests to customers booking JAL Group flights - Domestic Flights

To enable other customers to use our seats effectively, we would appreciate your understanding and cooperation on the followings when making reservations.

About reservation

JAL Group reserves the right to cancel a customer's reservation, wholly or in part, in the following situations.

Duplicate reservations

Japan Airlines may cancel any of bookings if customers have several bookings which cannot be actually used in terms of the itinerary*.

  • Please refer to the conditions of carriage chaper2, section1, rule13 'SEAT RESERVATION' for further details.

Fictional or fabricated passenger name

Please book under the name of the person who will actually board the flight. Reservation under a fictional or fabricated name will not be accepted.

No reservation change or cancellation in advance

Any changes or cancellations should be completed 20 minutes prior to the flight's scheduled departure time.

If you do not board your reserved flight without making change or cancellation in advance, we reserve the right to cancel any onward reservations in your itinerary.

Things to pay attention to when making reservation

Passenger's name

Passenger name cannot be changed after the reservation is made. It is also forbidden to transfer tickets. Furthermore, if ticket cancellation is required due to name change, revelant cancellation or refund fees will be collected.

Passenger's contacts

Please provide phone numbers where you can be contacted during the day.

Registration of email addresses is necessary when making reservations on JAL website.

Email addresses may be registered or modified from "Manage booking" page on JAL website.

JAL may inform you to registered contacts by phone, e-mail or SMS regarding the details of bookings or flight status.

Ticket purchase deadline

Please purchase a ticket by the deadline specified during flight reservation. If you already have a ticket for the reservation such as an open ticket, you are also required to register the ticket by the provided ticket purchase deadline.

Waitlisting

Please wailist the flights that you need only.