About Order Number (domestic flight)

Order Number is an 8 or 12 digit unique number issued for each passenger* after the domestic flight ticket is purchased. Order Number is one of the authentication codes for verifying the holder's rights of boarding the flight, making changes or refunding the e-ticket. Order Numbers for all passengers will be required for the ticket change or refund.

  • *For ticket paid at Convenience store (in Japan) by cash, one common Order Number will be issued for all passengers in the same flight booking.

When is Order Number required

  • Check-in, change of reservation, ticket refund
  • Issue receipts
  • To refer your 'Ticketing Code for Shareholders Discount Coupon Replacement'

Where to find Order Number and its digit

The digit of Order Number depends on the services that you have used.

  • *Alphabet included in the 8-digit Order Number is F, H, J, X, or Z.
Ticket purchased from Where to find the Order Number Digit
JAL website

Purchase Complete page


  • *For JAL Group Domestic Award Ticket, Order Number will not be displayed for JMB member's individual booking redeemed with his/her own mileage.
8-digit alphanumeric number
JAL Group domestic ticket counters at Yurakucho or travel agency

e-Ticket itinerary/receipt


JAL Group domestic ticket counters at airports

e-Ticket itinerary/receipt


Convenience store in Japan

Order Number will be printed on the receipt (customer copy) obtained after payment at the convenience store. (Only applicable for payment by non-JMB member)


12-digit alphanumeric number
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