These Conditions of Carriage are applicable on/after 16 November, 2017; in case renewal of passenger service system is delayed, until the completion of the renewal, the provisions below will be applied for sub-paragraph (2) of paragraph (A) of Article 4 and sub-paragraph (4) of paragraph (A) of Article 7. When delayed, the status of the system renewal will be informed through the JAL website or by other means.


  • (A) General
    • (2) JAL will collect ticket service charges and exchange/reissue service charges at the time of Ticket issue or each time of Ticket exchange/reissue as a result of a Rerouting upon a Passenger's request pursuant to JAL's Regulations. The service charges are non-refundable for Voluntary Refunds. For Involuntary Refunds, JAL will refund the service charges in accordance with JAL's Regulations.


  • (A) Rerouting Requested by Passenger
    • (4) The fares and charges applicable after a Rerouting shall be those which, as of the date of issue, were intended to apply on the date of commencement of the Carriage; provided that a Passenger, whose Ticket is all unused, requests Rerouting on a Flight coupon for the first international sector, the fares and charges applicable after a Rerouting shall be those applicable on the date on which the change is made and reflected on the Ticket.