International Flights Online check-in

Online check-in is a convenient service that lets you complete boarding procedures in advance via the JAL website or JAL app.

This service is for international flights only.

Check-in online

What is online check-in?
Check-in Procedures
Eligibility
Notices and Information
Flights operated by other airlines
Itineraries that include connections from flights operated by other airlines

What is online check-in?

Online check-in lets you complete boarding procedures on your own starting 24 hours before departure. You can also select your seats in advance (or change them if you have already selected them).

Eligible passengers, flights, etc.

How to use this service

If you check-in online before departure, there is no need to check-in at the airport.

After check-in, you can drop off your bags, clear security, and board your flight.

How to use online check-in

Before you arrive at the airport Open

Step 1

Check-in via the JAL website or JAL app 24 hours before departure

Online check-in is available from 24 hours prior to the scheduled departure time (local time) until 1 hour prior.

Follow the on-screen instructions to select your seat in advance, enter passport details, and complete check-in.

(From 24 hours to 1 hour prior to departure)

Check-in online

Online check-in instructions

Step 2

Get your boarding pass

Once you complete check-in, print your Home Print Boarding Pass^*1 or get a Mobile Boarding Pass on your smartphone.

Please make sure to carry a printed copy for use.

Home Print Boarding Passes and Mobile Boarding Passes may not be used at some airports outside Japan. Please see below.

Types of boarding passes that can be used at each airport

What is a Home Print Boarding Pass?

A Home Print Boarding Pass is a paper-based boarding pass that you can print on your own. (Saved screenshots of the barcode cannot be used. Please print out the boarding pass.)
The Home Print Boarding Pass cannot be used as a boarding pass without a printed 2D barcode. Please pick up your boarding pass at the check-in counter.

What is a Mobile Boarding Pass?

A Mobile Boarding Pass is a boarding pass that you can store on your smartphone.

It is compatible with Apple Wallet (iOS), Google Wallet (Android), and the JAL app.

iOS

Apple Wallet

About Apple Wallet (iOS)

Android

Google Wallet

About Google Wallet (Android)

JAL app

About the JAL app

After you arrive at the airport Open

Step 3

Check your baggage

For flights departing from Japan, if you have baggage to check, please complete drop-off by the following cutoff times. (If you do not have baggage to check, please proceed to Step 4.)
International flights: At least 60 minutes before flight departure
Domestic flights: At least 30 minutes before flight departure

Airports with self baggage drops^*

Tokyo (Haneda), Tokyo (Narita), Osaka (Kansai), Nagoya (Chubu), Honolulu, Singapore, Bengaluru, Beijing, Hong Kong, Seoul (Gimpo), London, Frankfurt, Helsinki

Print your baggage tags at the self-service check-in kiosk and drop your baggage off at the self baggage drop.

Information on self baggage drop

At other airports other than the above

Check your baggage at the dedicated baggage counter.

Step 4

Continue to the security checkpoint

Proceed to the security checkpoint with your boarding pass at hand.

Haneda Airport and Narita Airport offer Face Express (Facial recognition boarding) for smooth boarding procedures.

Face Express

Eligibility

Service Hours Open

Eligible passengers Open

Passengers holding international tickets.

Ineligible passengers

Passengers holding Japan domestic tickets.
Passengers requiring special assistance at boarding*1.
If there is another passenger with the same first and last names in the same booking.
If the Reservation Number for JAL flights is not registered in the booking*2.
Some tour/package tickets not eligible for Online Check-in*3.
If the flight information in the booking has been updated due to a reservation change, but the flight information in the ticket has not yet been updated accordingly.
If the itinerary does not include flights operated by JAL.
Passengers holding a one-way ticket, or onward/return flights booked separately (separate tickets)*4.
Passengers with a return flight within 24 hours.

Passengers traveling with an infant (under 2 years old) may select seats on Online Check-in, but are required to collect their boarding passes at the check-in counter.
For bookings made by travel agents, the Reservation Number issued by their systems may differ from the one for JAL flights. Please make sure to input the Reservation Number for JAL flights.
Please check with the travel agent where you purchased the ticket.
Only for routes where a return or connecting ticket is required as travel requirements.

Applicable routes Open

Passengers with a same-day connection

Domestic flights within Japan included in international flight tickets are also eligible for online check-in (but only for flights operated by the JAL Group with a JAL flight number).
You can check-in online for both your international and domestic flights 24 hours to 1 hour before the departure time of your first flight.
If your connection departs from a different airport, you are required to claim your checked baggage and re-check it.

How to display your connection ticket Open

Use the button above the booking section on the home screen of the JAL app to switch to connecting flights.

Notices and Information

About seats Open

Some seats, such as bassinet seats and paid seats, are not available for selection. Also, please note that your preferred seat may not be available, as seating is assigned on a first-come, first-served basis.
Paid seats can be changed to standard seats but the surcharges are non-refundable. View more information on paid seats below.

Paid advance seat selection

About cancellations Open

If you need to cancel a flight after completing online check-in, you can do so up to one hour before departure on the JAL website. On the JAL website international flight booking page, click on “Check-in online” and select the itinerary for which you wish to cancel check-in. If you have already checked in baggage, cancellation can be completed at the check-in counter. Please note that this will not cancel your itinerary.

Flights operated by other airlines

For flights operated by the following airlines, you will be automatically redirected from our website to the other airline’s website, where you can Check-in online.

Online check-in is currently unavailable for itineraries that do not include a flight operated by JAL.

View eligible operating airlines Open

The service may not be available for some bookings made through a travel agency.
If you are connecting from a JAL-operated domestic flight, complete online check-in on the JAL website.

Itineraries that include connections from flights operated by other airlines

If your itinerary includes a connection from one of the following operating airlines, you can complete online check-in from the JAL website.
Hours of availability: From 24 hours to 1 hour prior to flight departure

Below is a list of eligible operating airlines. Open

Other Services Open

If there are 24 hours or more until departure

Online check-in advance registration