COVID-19: Travel Information Center

Support and Services

JAL Support Services

JAL supports your travel to Japan with a plan that allows you to book a combination of flight and hotel, and special campaigns.

Free Rebooking for Even Greater Flexibility

To allow our customers to book their travel with peace of mind, some international fares allow reservations to be changed free of charge.

Information on Flights and Immigration

Entry Restrictions, Quarantine, Disinfectant

For information on other travel measures in response to COVID-19.

Flight Schedule Adjustments

For information on flight schedule changes, reductions and suspensions due to COVID-19.

Ticket Cancellations/Refunds

For information on canceling or refunding a ticket due to COVID-19.

JAL FlySafe Hygiene Measures and Requests to Passengers

Requests for Passengers

In response to COVID-19, new requirements to wear face masks during the flight and guidelines to help secure ample space between customers and staff at the airport have been announced.

JAL's Measures for a Safe Journey

Information on enhanced safety and health standards in response to COVID-19, including "Air Circulation in Airplanes", "Disinfection of Aircraft Cabin", and "Airport Staff and Cabin Crew to Wear Face Masks" have been announced.

In the Cabin and at the Airport

For information on adaptations in-cabin and at airports in response to COVID-19.

JAL Mileage Bank

Miles, e JAL Points, JAL Coupons

For information on handling of expired Mileage, e JAL points and JAL coupons.

External Certifications of JAL COVID-19 Safety Measures

JAL is the first airline in Japan to receive Diamond Certification by APEX Health Safety powered by SimpliFlying (COVID-19 Health Safety Audit for Airlines).

JAL receives 5-star COVID-19 Airline Safety Rating from SKYTRAX.