Temporary changes of call centre operating hours in Europe

Thank you for flying with Japan Airlines.

Due to the outbreak of the Novel Coronavirus, our European call centre opening hours are temporarily shortened and your call will be answered by the Call Centre in Japan and London, therefore some services will only be partially available.

Also, we are currently experiencing high call volume at call centre.
Therefore, you may experience a greater hold time than usual or may not be able to connect.
If it`s not an urgent case, please call us when it gets closer to your departure date.
We apologize for the inconvenience and appreciate your patience.