限时提供
打造安全保障新高度

All customers traveling on JAL international flights are
eligible for JAL Covid-19 Cover,
which provides complimentary
COVID-19 support.

JAL has teamed up with Allianz Travel to provide all customers traveling on JAL international flights complimentary cover for medical, testing and quarantine expenses incurred as a result of testing positive for COVID-19 during their travel. A 24-hour support line is available from anywhere in the world where customers can consult with trained staff if they suspect they have become infected with COVID-19.
We are committed to supporting all our customers who need to travel at this time.

24 小时支持热线,
为出现新冠肺炎疑似
症状的旅客提供支持

JAL Covid-19 Cover Assistance

支持热线 24 小时以英语和日语提供服务(两种语言的联系电话相同)。

联系JAL Covid-19 Cover Assistance时需提供的文件

  • 护照、电子机票、登机牌、官方阳性检测结果(如果您在旅行期间检测结果呈阳性)

日本境内致电

免费电话:0120-429-256

关于航班预订的咨询,请在此联系我们。

日本境外致电

关于航班预订的咨询,请在此联系我们。

无需申请

Testing expenses, medical expenses,
and isolation expenses are covered
if you test positive for COVID-19 during your travel.

JAL Covid-19 Cover features and service details

如果搭乘日航国际航班的所有旅客遇到需要帮助的情况,我们将竭诚提供安全舒心的支持。

注意事项

To benefit from this service you must contact us in advance. Please ensure you contact JAL Covid-19 Cover Assistance if you have COVID-19 symptoms and also if you test positive.

符合条件的旅客

乘坐日航运营的 JL 航班号国际航班的旅客。

适用的启程日期

Flights that depart on/after December 23, 2020 and on/before Janurary 10, 2022

Applicable coverage period

Coverage is applicable for thirty-one days after the departure date of the first international flight with a JL flight number and operated by JAL.

Service details

Expenses are covered when incurred at the destination in relation to a positive test for COVID-19, or when quarantine isolation is instructed by designated authorities due to suspicious symptoms.

Applicable service conditions

保障范围有一些适用条件。请查看保障范围指南了解详细信息。

  • 如果您在海外的COVID-19检测呈阳性,JAL COVID-19 Cover将为您提供以下服务:协助您返回居住国、医疗和药物费用、隔离设施费用。此外,JAL国际线首段区间为2021年7月1日之后,作为浓厚接触者或在指定处进行隔离的乘客都将视为符合条件者。有关日航Covid-19保障服务的费用和覆盖范围限制的详细信息,请参阅《日航Covid-19保障服务指南》和常见问题解答。
  • 如果您疑似感染新冠肺炎或新冠肺炎检测结果呈阳性,请立即拨打下方JAL Covid-19保障服务中心热线。请注意,符合适用条件的费用将直接支付给医院、医疗中心或其他医疗机构,您自己支付的任何费用均不能事后报销。另外,根据JAL Covid-19 Cover的规定,不符合适用条件的费用将无法予以支付或退还。
  • JAL Covid-19 Cover的适用期限为您乘坐日航运营的 JL 航班号首班国际航班的启程日程后 31 天。如果您在 31 天内返回居住国家/地区,您的保障将在返回时终止。

JAL Covid-19 Cover Guide(保障的适用条件)

要查看 PDF 文档,您需要在电脑上安装 Adobe Reader。

常见问题解答