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  • APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia

APEX - The Airline Passenger Experience Association

日本航空连续三年荣获APEX颁发的 “WORLD CLASS”认证

日本航空凭借可持续发展的高目标设定和具体措施、洁净卫生的客舱、提供注重健康的机上餐饮选择、客舱乘务员的高品质专业服务,而被认证为WORLD CLASS航空公司。

什么是APEX的WORLD CLASS奖?

经过新冠疫情,对于可持续发展、安全安心和健康方面的关注不断提升,“WORLD CLASS”是APEX运营委员会严选认定的新时代下航空公司的评定标准,其以“可持续发展”、“安全安心和健康”、“服务品质”这三个方面为主轴,通过严格的外部审查,结合乘客评价,进行综合分析。目前,全球仅有8家*航空共公司获得“WORLD CLASS”认证,其中包括日本航空。

  • 日本航空、阿联酋航空、荷兰皇家航空、卡塔尔航空、沙特阿拉伯航空、新加坡航空、土耳其航空、厦门航空

防疫措施也荣获了「Diamond」的认证。

2021年3月,日航的“JAL FlySafe防疫措施”在APEX监查的“Health Safety Powered by SimpliFlying Audit”中,荣获“Diamond”认证,并且是首次荣获此肯定的日籍航空公司。
尤其在卫生和清洁方面获得了高度评价。

什么是「APEX Health and Safety powered by SimpliFlying」?

此认证基于航空公司对于新冠防疫对策的58项标准进行验证和评价,在Diamond、Platinum、Gold的三段认证中,日航荣获了Diamond级的最高评价。

SKYTRAX - The International Air Transport Rating Organization

五星服务

自2018年起,日航凭借其产品和服务被英国评级公司SKYTRAX认证为五星航空公司。尤其在舒适的座椅、清洁的机内环境等高品质商品以及机场地勤和空乘对每一位乘客的专业贴心的待客之道方面获得了高度评价。

五星防疫措施

日航集团的卫生水准以及致力于落实非接触、自动化等「FlySafe防疫措施」受到高度评价,并且在航空公司对于新冠的防疫对策的监查(COVID-19 Airline Safety Rating)中获得了五星评价。

左)World's Best Economy Class 2021
中)Best Economy Class Airline Seat 2022
右)World's Best Economy Class 2023, Best Economy Class Airline Seat 2023

全世界航空用户所选择的卓越经济舱

身为五星航空公司的日本航空,于2023年在“全球航空公司大奖”*中,作为提供全球卓越经济舱的航空公司,荣获“World's Best Economy Class”奖项。

此外,作为提供卓越经济舱座椅的航空公司,我们也连续六届(第七次)获得了“Best Economy Class Airline Seat”奖项。

  • SKYTRAX以100多个国家的乘客为对象进行调查,根据汇总结果而选出的获奖者

Tripadvisor - 全球范围的旅游指南平台

世界各地的旅行者选出的“the best airline in Japan”

JAL已连续4年,在世界大型的旅游网站「Tripadvisor」上获得旅行者高度评价的「Travelers' Choice ™ World's Most Popular Airlines」的航空公司类别中*获选为“Japan’s Best Airline”。
此外,JAL还同时入选「全球受欢迎航空公司4强」和「亚洲主流航空公司」,总共获得三个类别的奖项。

  • 由于新冠的影响于2021年中止。

什么是Tripadvisor?

Tripadvisor是全球范围的旅游规划和预定平台。该网站自2017年起每年会公布「Travelers' Choice ™ World's Most Popular Airlines」。

主要获奖奖项

2023

  • APEX - Best Wi-Fi in Eastern Asia
  • FTE - APAC Pioneer Awards 2023 Highly Commended
  • APEX WORLD CLASS 2024
    Best-in-Class in Safety and Well-being
  • SKYTRAX Airline Rating Awards 五星
  • SKYTRAX 世界航空公司大奖 - “World's Best Economy Class”, “Best Economy Class Airline Seat”

2022

  • SKYTRAX Airline Rating Awards 五星
  • APEX WORLD CLASS
  • APEX Five Star Global Official Airline Rating™ 五星
  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • APEX 2022 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • APEX Passenger Choice Award 2022 - Best Wi-Fi in Eastern Asia

2021

  • APEX-WORLD CLASS
  • APEX Official Airline Rating™ - Five Star Global Airline
  • SKYTRAX Airline Rating Awards - 五星
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Award

2020

  • SKYTRAX Airline Rating Awards - 五星
  • APEX Five Star Global Official Airline Rating™「五星」
  • APEX Health Safety Powered by SimpliFlying Audit - Diamond
  • APEX 2020 Passenger Choice Award - Best Wi-Fi in Eastern Asia
  • World Branding Award「National Awards-Airline」
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew

2019

  • SKYTRAX Airline Rating Awards「五星」
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat
  • APEX Five Star Global Official Airline Rating™ 「五星」
  • APEX 2019 Passenger Choice® Award - Best WiFi in Asia & South Pacific
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • Global Traveler - Best Trans-Pacific Airline
  • World Branding Award「National Awards-Airline」
  • Fodor's Travel「The Best Airline for Foodie」「The Best Airline for Wine & Cocktail Connoisseurs」
  • Global awards「FTE Accessibility Leadership Award」

2018

  • SKYTRAX Airline Rating Awards「五星」
  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • APEX Five Star Global Official Airline Rating™ 「五星」
  • APEX 2018 Passenger Choice Award® - Best Cabin Service and Best WiFi in Asia and Australasia
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • CAPSE China Travel Awards - Best In-Flight Entertainment
  • CAPA Aviation Award for Excellence - Capa Asia Pacific Airline of the Year 2018
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • Flight Global - Most Consistent Winner

2017

  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • Tripadvisor 旅行者之选™ - “Best Airline in Japan”
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew
  • JCSI(Japanese Customer Satisfaction Index)- Customers Customer satisfaction No.1
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan

感谢您长久以来对日本航空的支持与厚爱。
今后我们也将持续提高各项服务与商品质量,
以“成为全球乘客喜爱的航空公司”为目标不懈努力。