日本航空株式会社

日航预定政策

为了向尽可能多的客户提供座位,我司要求所有预订日航集团航班座位和出票的旅行社都必须遵守我司以下列出的预订政策。此政策基于IATA决议824,3.3.1、824,3.3.2和830a制定。
如若未遵守此预订政策,我司会对开票旅行社开具ADM,取消预订。对订位旅行社,采取限制预订,并对由于违规预订而造成的损失提出赔偿等措施。
另,开票旅行社有义务对订位旅行社进行管理和监督,以使其不违反本政策,即使订位旅行社违反此政策,我司也将向开票旅行社开具ADM并处以罚款。
此内容自2020年10月15日起生效,直至另行通知。

细则

第1条:重复预订

请勿重复预订。重复预订是指预定行程表上看,无法按序完成的多个行程。具体如下:

(1)搭乘区间及登机日期相同的预订
(2)搭乘区间相同,登机日期相近的预订
(3)登机日期相同,搭乘区间不同的预订
(4)认为无法合理搭乘所有航班的预订

第2条:出发前取消预订

请在预订航班起飞前更改或取消预订。如未事先更改或取消航班,则后续的航班会被取消。(无论是否出票)

第3条:姓名变更

预订时,请确保乘客姓名与护照上的姓名一致。原则上,预定成功后不能更改名称。另外,不能变更搭机人。

第4条:延长购买期限

请勿为了延长购票期限而反复创建或取消预订。

第5条:违反联程航段控制

请勿故意分割或解除由“联程航段控制”(在IATA1777.1.1.2中定义)链接的O&D行程。

  • 所有预订、票价计算和开票操作均应按行程进行。
  • 如果更改了某些行程(追加或者取消航段),请取消全部已预订的航程并重新进行预订。
  • 如果发现违反了联程航段控制,我司将采取取消预订或重新预订新行程等措施。另外,还有可能停止旅行社的预订。

第6条:出发地(POC)信息不正

请勿以确保座位为目的,预订与实际出行行程不同顺序的航班。

第7条:预约地及开票地(POS)的不正操作

请勿以确保座位等为目的,故意在行程始发国家之外的国家进行预订操作。

第8条:预订舱位不符

请根据适用的票价规则预订正确的舱位。

第9条:虚拟预订

请以实际乘客的名义预订。请勿使用非实际乘客的姓名进行虚拟预订。如果旅行社要进行培训或测试,请在系统提供的测试模式下进行。

第10条:团队记录的分割

请勿拆分PNR进行单独预订。
在预订同一行程的10人及以上的团队时,请使用相同的PNR进行团队预订。

第11条:完整输入乘客的联系方式

进行预订时,请输入旅行社的电话号码和负责人的姓名,可以联系到乘客的电话号码、目的地的电话号码、电子邮件地址等。

第12条:安全飞行旅客数据(SFPD)输入

如目的地需SFPD注册,请在指定的截止日期之前完成注册。

第13条:遵守最短转机时间

请遵守每个航空公司所设定的最短转机时间进行预订。

第14条:遵守国内航空运输权

请务必遵守各国对同一国家内两个地点之间的航空运输政策,避免预订超出限制范围。

第15条:未使用的航段闲置

请在航班起飞24小时前取消未使用的航段(HK,TK,KK,HX,UN,UC,NO等)。

第16条:备注航段的闲置

请在航班起飞前24小时取消备注航段(GK,YK,DS等)。

第17条:及时确认我司发布的各项公告

请在Q-BOX或NDC上及时查收并处理我司发布的消息。

第18条:必须使用同一GDS

从预订到开票,请使用同一GDS或NDC。 

第19条:PNR所有者的变更

请勿以未经我司批准的方式更改PNR所有者。

有关日航ADM政策,请参阅此链接。

以上

Japan Airlines Co., Ltd.

JAL Booking Policy

Japan Airlines has established JAL Booking Policy to offer passengers a greater number of seats. We appreciate your observance of our policy for reserving, booking or ticketing air transportation on all JAL group flights. JAL establishes this policy based on IATA resolution: 824,3.3.1, 824,3.3.2 and 830a. For GDS/CRS/NDC practices that are considered a violation, JAL reserves the right to issue ADMs and charge penalties to IATA ticketing agencies, demand compensation for damages due to abusive bookings to non-IATA agencies, cancel all abusive bookings and cease any agencies access to view, book and do ticketing through GDS/NDC terminals.
IATA ticketing agencies are responsible to manage/supervise their sub-non-IATA agencies for not violating booking policies and are subject to receive ADM for their sub-non-IATA agencies’ misconduct.
This Booking policy is valid from OCT 15, 2020 until further notice.

Details

Article 1: Duplicate Bookings

Please do not make duplicate bookings for the same passenger. A duplicate booking is defined as: when multiple conflicting itinerary reservations with impossible connections have been made for a single passenger. The following are considered to be duplicate bookings:

(1) Same section of routes on the same day are reserved
(2) Same section of routes on dates in close proximity to each other are reserved
(3) Different section of routes on the same date are reserved
(4) It is reasonably considered that the Passenger cannot use all of the seats reserved

Article 2: Cancelation of Booking Before Departure

Change/Cancellation must be made before the departure of the flight being changed/cancelled. On-ward sectors of No Show PNR may be cancelled by JAL. (This is regardless of whether or not a ticket has been issued.)

Article 3: Invalid Name change

Passenger name should be same as per Passport name. As a general rule, the name cannot be changed after creating a reservation. Also, the passenger name cannot be changed to that of a third party.

Article 4: Churning

Avoid repeatedly cancelling and rebooking the same itinerary to circumvent the ticket time limit or for any other reason.

Article 5: Married Segment Control Violation

Please do not willfully split or dissolve O&D itineraries linked by Married Segment Control (defined by IATA 1777.1.1.2).

  • All reservation, fare calculation and issuance of ticket needs to be done as unit of O&D itinerary.
  • In case of changing the itinerary (adding or cancellation of segment), cancel all O&D itinerary and re-book the new O&D itinerary.
  • In case of detecting Married Segment Control violation, we will require cancellation of the booking or instruct for rebooking in correct ways. Please also be aware that measures may be taken to stop future bookings.

Article 6: Fraudulent Manipulation of Point of Commencement (POC violation)

Creation of segment (s) not in the right booking sequence as per the journey passenger intends to travel, with the intention to circumvent to obtain seats in which may have not been available when the same was requested.

Article 7: Fraudulent Manipulation of Booking Locale (POS violation)

Please do not willfully make reservations in a country that differs from the country of commencement of travel with the intention of securing seats, etc.

Article 8: Incorrect Usage of Booking Class

Booking and ticketing must be made in the appropriate booking class and must correspond with a valid fare and fare rule for the complete itinerary.

Article 9: Fictitious Bookings

Please make reservations under the name of the actual passenger who will be boarding the flight. Agencies can create a test or training PNR only in the training mode of a GDS provider. Creating any fictitious bookings including testing or training bookings other than in training mode of a GDS is not permitted.

Article 10: Scattered Booking

Please do not create individual reservations to secure seats by splitting the PNR for groups of more than 10 with the same itinerary.
Bookings of 10 or more passengers on the same flight must be created in the same group PNR.

Article 11: Ensure to input Passenger contact

Travel agency must provide its phone number, the name of inquiry person, the passenger contactable phone number or Email and also local contact number.

Article 12: Ensure to Input Secure Flight Passenger Data

SFPD is required by the government depending on the destination. Please input SFPD into the PNR by the deadline.

Article 13: Required minimum connecting times

We do not accept reservations for itineraries that do not satisfy minimum connecting times of each airline.

Article 14: Disregarding Cabotage

There is a restriction for domestic flight carriage between 2 cities within same nation by each nation policy. Creating bookings disregarding Cabotage is not permitted.

Article 15: Discarding Unused Segments

Please cancel any segments that will remain non-ticketed and unused (HK, TK, KK, HX, UN, UC, NO, etc.) more than 24 hours before departure.

Article 16: Discarding Passive Segments not Used for Ticketing

Please remove passive segments (GK, YK, DS, etc.) not used for ticketing more than 24hours before departure.

Article 17: Thorough Confirmation of Change Message Notifications from JAL

Please check the Q Box for messages from JAL or messages sent from NDC providers immediately, and take appropriate action.

Article 18: Multiple GDS

Please book and ticket passenger itineraries in the same GDS or in the same NDC providers.

Article 19: PNR Claim

Please do not process PNR claim which is not approved by JAL in order to change the PNR owner.

Please refer to this link for the Japan Airlines ADM Policy.

End