Urgent Notice Regarding the JAL Customer Contact Center
Thank you for flying with Japan Airlines.
Due to COVID-19 restrictions and the situation in Russia and Ukraine, the JAL Group has suspended or reduced flights. The JAL Contact Center is experiencing high call levels. It may be difficult to get through at present. Additionally, the JAL Mileage Bank phone line will be temporarily unavailable.
We sincerely apologize for the inconvenience and appreciate your understanding.
To customers who wish to change or refund
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.
Also, please see below for information on changing reservations.
May 18, 2022