Contact us

U.S.A. & CANADA

Reservations & Information

Telephone: 1-800-JAL-FONE (1-800-525-3663)
Daily 08:00-21:00 (Eastern time)
05:00-18:00 (Pacific time)
07:00-17:00 (Hawaiian time)

Inquiries and information regarding a booking made online at www.ar.jal.co.jp

Telephone: 1-877-US-JAL-COM (1-877-875-2526)
Email: onlinesupport@jal.us
24 hours a day, 7 days a week
JAL Mileage Bank Center: 1-800-JAL-MILE (1-800-525-6453)
Daily Mo.-Fr. 09:00-21:00 (Eastern time)
06:00-18:00 (Pacific time)
04:00-16:00 (Hawaiian time - Advance time by 1 hour during Daylight Savings Time)
Sa.Su.Ho 10:00-18:00 (Eastern time)
07:00-15:00 (Pacific time)
05:00-13:00 (Hawaiian time - Advance time by 1 hour during Daylight Savings Time)
JAL Mileage Bank 24-Hour Automated Telephone Service: 1-800-JAL-FONE (1-800-525-3663)
·Check your account balance ·Redeem mileage for JAL Coupon and JALPAK International Gift awards ·Register for JMB campaigns ·Renew your JAL Family Club membership ·Request a new PIN (Personal Identification Number)
*JMB membership number and PIN are required.
Pre-recorded Arrival & Departure Information (Intl. Flights)
1-800-JAL-BELL (1-800-525-2355)
Website problems and technical support: 1-877-US-JAL-COM (1-877-875-2526)
Email: techsupport@jal.us24
hours a day, 7 days a week
Compliments, suggestions, or comments related to Japan Airlines' services are welcome at: Email helpdesk1.ar@jal.com