Reservation

• What is JAL VACATIONS?

  JAL VACATIONS is a travel package which is a combination of flights and accommodations. The availability of flights or accommodations are shown in real time, then a combined sale price will be displayed. You will always be provided with the latest content and travel price.
  **Even though the content is the same, the travel price may vary over time.

• WHAT IS THE ELIGIBILITY FOR JAL JAPAN EXPLORER PASS?

  1. Residence must be outside Japan. Passenger must hold a passport issued by a country other than Japan, or a Japanese passport holder with the right of permanent residence of a country other than Japan.
  2. International itinerary must be Round Trip, Circle Trip, or Open Jaw within one same ticket and must be to/via Japan from outside Japan. A Japan inbound ticket number or reservation code is required at the time of purchase.
  3. Passport information is required at the time of purchase.
  
  Customers that do not meet these eligibility rules may be asked to purchase a new ticket when checking-in at the airport.

• How are adult, child, and infant travel prices applied?

  [Adult travel price] The adult travel price is applied to anyone aged 12 or over.
  [Child travel price] The child travel price is applied to children aged between 3 and 11.
  [Infant travel price] The infant travel price is applied to infants under the age of 2.
  In all cases, the travel price is based on the passenger's age on the departure date.
  Infants may not be provided a dedicated plane seat, meal, or hotel bed, etc.

• I want to know the cancellation fee.

  Cancelation fees will be displayed before the payment.
  Please carefully read the conditions.
  Would be charged full amount for Japan Explorer Pass（Japan Explorer Pass is non refundable）and other fees if applicable.

• How to pay?

  We accept credit & debit cards only.

• Can I make changes to my reservation?

  We are unable to accept any changes for your reservation.
  If you would like to make a change, please cancel your reservation and make a new reservation.
  The travel price would be calculated when you make a reservation, and the price may vary even for the same itinerary.

• What should I do if the name on my reservation and the name on my passport are different?

  You will need to cancel your reservation and make a new reservation.
  A cancellation fee will be applied and we cannot gurantee the same flight nor the same hotel at the same price for a new reservation.
  Please be sure to make your reservation under the name stated in your passport.

• Stand-by (on waiting list ) reservations available?

  Stand-by (waiting for a cancellation) reservations are not available.

• How many people can I reserve at one time?

  Available up to 9 persons at once.

• HOW FAR IN ADVANCE CAN I MAKE A RESERVATION?

  Available until 48 hours before departure.

• Can I make a reservation for other traveller?

  Yes, you can.
  Please be sure to make a reservation under the name of traveller.
  We need applicant information as well.
  Please take care for the input field.

Flight

Hotel

• About Check-in and Check-out

  Check-in and Check-out time differ from hotels.
  For further information, please check the details page for the respective hotel.
  Please check in and check out by yourself.

• About payments other than room fees

  Please settle personal costs such as for mini bar etc. when checking out.
  Please note that you may be requested to present a credit card or provide a cash deposit when checking in.

Other

• Although I am not sick, as I am elderly I would like to borrow a wheelchair at the airport; how can I do this?

  Passengers who walk with difficulty or with a cane may borrow a wheelchair prepared by the airline free of charge at the departure, transit, and arrival airports.
  As we will ask about matters such as your walking capacity and scope of wheelchair use, please notify us of your wishes after making your reservation.