If I am sick, disabled, or have an injury, etc., should I mention this when making my reservation?
Please inform us of this by the following method.
Please notify us of your condition and requests via the "Contact Us" form.
In addition, in cases such as where you will use medical equipment on the plane, there may be instances where, depending on your condition, we request the submission of a medical certificate from a medical institution in the format designated by the airline.
If a medical certificate or other document needs to be submitted, we will inform you of this.
① We ask for your understanding that in order to make arrangements, we may need to ask for detailed information.
② Please contact us as soon as possible after booking your trip. If you make a request just before departure, we may be unable to cater to this. Your understanding is appreciated.