System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

Please scroll horizontally.

Service suspension period Services to be suspended
14 March 2026 (Sat) 7:00 a.m. - 7:30 a.m. (GMT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations,   Online Check-in service.
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the Customer Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.
15 March 2026 (Sun) 13:00 p.m. - 19:30 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status
  • JAL Mileage Bank
    JAL Mileage Bank Enrollment
    Post-login services (benefit exchanges, personal information reference/update, etc.)
    All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
  • International Flight Online Check-in
18 March 2026 (Wed) 17:00 p.m. - 19:00 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
23 March 2026 (Mon) 17:00 p.m. - 20:00 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission

*System maintenance schedule is subject to change.