Japan Airlines Co., Ltd.

JAL Booking Policy

Japan Airlines has established JAL Booking Policy to offer passengers a greater number of seats. We appreciate your observance of our policy for reserving, booking or ticketing air transportation on all JAL group flights. JAL establishes this policy based on IATA resolution: 824,3.3.1, 824,3.3.2 and 830a. For GDS/CRS/NDC practices that are considered a violation, JAL reserves the right to issue ADMs and charge penalties to IATA ticketing agencies, demand compensation for damages due to abusive bookings to non-IATA agencies, cancel all abusive bookings and cease any agencies access to view, book and do ticketing through GDS/NDC terminals.
IATA ticketing agencies are responsible to manage/supervise their sub-non-IATA agencies for not violating booking policies and are subject to receive ADM for their sub-non-IATA agencies’ misconduct.
This Booking policy is valid from NOV 1, 2021 until further notice.


Article 1: Duplicate Bookings

Please do not make duplicate bookings for the same passenger. A duplicate booking is defined as: when multiple conflicting itinerary reservations with impossible connections have been made for a single passenger. The following are considered to be duplicate bookings:

(1) Same section of routes on the same day are reserved
(2) Same section of routes on dates in close proximity to each other are reserved
(3) Different section of routes on the same date are reserved
(4) It is reasonably considered that the Passenger cannot use all of the seats reserved

Article 2: Cancelation of Booking Before Departure

Change/Cancellation must be made before the departure of the flight being changed/cancelled. On-ward sectors of No Show PNR may be cancelled by JAL. (This is regardless of whether or not a ticket has been issued.)

Article 3: Invalid Name change

Passenger name should be same as per Passport name. As a general rule, the name cannot be changed after creating a reservation. Also, the passenger name cannot be changed to that of a third party.

Article 4: Churning

Avoid repeatedly cancelling and rebooking the same itinerary to circumvent the ticket time limit or for any other reason.

Article 5: Married Segment Control Violation

Please do not willfully split or dissolve O&D itineraries linked by Married Segment Control (defined by IATA 1777.1.1.2).

  • All reservation, fare calculation and issuance of ticket needs to be done as unit of O&D itinerary.
  • In case of changing the itinerary (adding or cancellation of segment), cancel all O&D itinerary and re-book the new O&D itinerary.
  • In case of detecting Married Segment Control violation, we will require cancellation of the booking or instruct for rebooking in correct ways. Please also be aware that measures may be taken to stop future bookings.

Article 6: Fraudulent Manipulation of Point of Commencement (POC violation)

Do not manipulate POC information by booking in a different order than the actual itinerary, or by booking flights will not actually be used, etc.

Article 7: Fraudulent Manipulation of Booking Locale (POS violation)

Please do not willfully make reservations in a country that differs from the country of commencement of travel with the intention of securing seats, etc.

Article 8: Incorrect Usage of Booking Class

Booking and ticketing must be made in the appropriate booking class and must correspond with a valid fare and fare rule for the complete itinerary.

Article 9: Fictitious Bookings

Please make reservations under the name of the actual passenger who will be boarding the flight. Agencies can create a test or training PNR only in the training mode of a GDS provider. Creating any fictitious bookings including testing or training bookings other than in training mode of a GDS is not permitted.

Article 10: Scattered Booking

Please do not create individual reservations to secure seats by splitting the PNR for groups of more than 10 with the same itinerary. 
Bookings of 10 or more passengers on the same flight must be created in the same group PNR.

Article 11: Ensure to input Passenger contact

Travel agency must provide its phone number, the name of inquiry person, the passenger contactable phone number or Email and also local contact number.

Article 12: Ensure to Input Secure Flight Passenger Data

SFPD is required by the government depending on the destination. Please input SFPD into the PNR by the deadline.

Article 13: Required minimum connecting times

We do not accept reservations for itineraries that do not satisfy minimum connecting times of each airline.

Article 14: Disregarding Cabotage

There is a restriction for domestic flight carriage between 2 cities within same nation by each nation policy. Creating bookings disregarding Cabotage is not permitted.

Article 15: Discarding Unused Segments

Please cancel any segments that will remain non-ticketed and unused (HK, TK, KK, HX, UN, UC, NO, etc.) more than 24 hours before departure.

Article 16: Discarding Passive Segments not Used for Ticketing

Please remove passive segments (GK, YK, DS, etc.) not used for ticketing more than 24hours before departure.

Article 17: Thorough Confirmation of Change Message Notifications from JAL

Please check the Q Box for messages from JAL or messages sent from NDC providers immediately, and take appropriate action.

Article 18: Multiple GDS

Please book and ticket passenger itineraries in the same GDS or in the same NDC providers.

Article 19: PNR Claim

Please do not process PNR claim which is not approved by JAL in order to change the PNR owner.

Please refer to this link for the Japan Airlines ADM Policy.