Career Opportunities

Japan Airlines Co., Ltd. (JAL)
Jobs Currently Available
Airport Operations Representative (YVR)
Japan Airlines Co., Ltd. / YVR International Airport, Canada
Job Description
This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers.
Supervise and work with entrustment companies to ensure high quality service delivery for our International customers.
Oversee various customer related matters including but not limited to check in, reservations, ticketing, baggage handling, arrival and boarding formalities, and VIP assistance.
Handle any irregular situations that may arise.
Flight operations duty to control overall process of flight handling by closely monitoring handling progress, weather conditions, and any related irregularities. Take actions on maintaining coordination among person in charge, related authorities and crew members to ensure on-time and safe flight operations.
* Other duties as assigned.
Minimum Requirements
Must be authorized to work in Canada and preferably reside in the Greater Vancouver Regional area (note: no visa support available)
Prior Airline customer service experience required: 1 year (preferred)
Must be available to work on weekends and holidays
Excellent interpersonal communication skills and a team player
Ability to work under pressure, handling multiple tasks while paying attention to customer service
Proficiency in MS office products such as Outlook, Word & Excel
Bilingual in English and Japanese
Preferred Qualifications
Knowledge in Amadeus Check In /Reservation system
Japanese language skills
Hospitality management skills
We offer
An open and multi-lingual office atmosphere
An opportunity to be part of the exciting global travel industry
A chance to develop professional skills with career growth opportunities
Major medical and dental benefits
Staff Travel benefits (upon successful completion of 6 months continuous service)
How to Apply
By E-mail:
Resumes must be received by: Friday, April 30, 2021
* We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Japan Airlines Co., Ltd. is an Equal Opportunity and Affirmative Action Employer.

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