Change of telephone number for inquiries (Last Updated January 14, 2025)

Thank you for always flying with Japan Airlines.

About the telephone number for inquiries, after mid-March 2025

Due to the replacement of the telephone infrastructure system, some telephone numbers will change at the Overseas regions.

Please scroll horizontally.

Change time

Target Regions

Mid-March 2025

Some Japanese-language service contacts in Asia and Oceania Region

Mid-April 2025

Asia and Oceania Region (except for Beijing, Seoul)

Late May 2025

Asia and Oceania Region (Beijing, Seoul)

Mid-June 2025

Europe Region

Mid-July 2025

America Region (Mexico and Brazil)*

  • Phone numbers within the U.S. and Canada will remain unchanged.

In Japan Region will change and discontinue some telephone numbers for domestic/international inquiries.
For more information about Japan Region, please see the following page.

The new phone numbers of each inquiries and details of the handling change date will be announced as soon as possible.

January 14, 2025

Japan Airlines