Temporary changes of call center business hours in the American Region

Due to the outbreak of the Coronavirus, the business hours of our call center in the American Region will temporarily change. Please see the details below.

We also experience periodic high call volumes and ask that during those times, you kindly refrain from calling unless you are traveling within the next 72 hours in order to allow us to service our customers with the most immediate travel needs.

You may use the following online request forms for your JAL international flight ticket due to the Coronavirus situation.

Business hours before July 5, 2020

Reservations & Information
Mon.-Sat. 08:00-16:00 (U.S. Pacific Time)
Sun. U.S. Holidays closed

JAL Mileage Bank Center
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. U.S. Holidays closed

Business hours on/after July 5, 2020

Reservations & Information
Daily 08:00-16:00 (U.S. Pacific Time)

JAL Mileage Bank Center
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. U.S. Holidays closed

We apologize for the inconvenience and appreciate your patience.
For further information regarding recent travel alerts, please see the link below.

 

Please note that if you sent us e-mail and also contacted us at the same time and we see that your request was already taken care of, there will not be any replies from us to save time. We are backed up in e-mails and it's taking longer than usual to reply. We apologize for the inconvenience and appreciate your patience.

 

Japan Airlines

June 30, 2020