JAL Accessbility Progress Report（2023）
General
In August 2019, we established the "JAL Group Service Policy on Accessibility Improvement" in order to provide an accessible environment for all customers, aiming to create a society where everyone could enrich their lives through travel. A copy of the JAL Group Service Policy on Accessibility Improvement is attached and forms part of this Accessibility Plan.
JAL Group Service Policy On Accessibility
Based on the JAL Philosophy which constitutes the basic mindset of employees, we will:
- Provide a stress-free travel experience for all our customers.
- Offer various travel options to all our customers.
- Co-create well-being through travel, with our customers and society.
All of the above principles apply with respect to all of our customers, including customers with disabilities.
Feedback Process and Alternative Formats
In case customers wish to provide feedback regarding this Accessibility Plan or require additional explanations or in respect of any accessibility related feedback, the contact information is below. Feedback can be provided in person, by mail, telephone, via email or through any electronic means that JAL uses to communicate with the public. The designated JAL feedback contact will process the feedback internally, even feedback that is provided anonymously and, for feedback not sent anonymously, we will acknowledge receipt in the manner received within a reasonable time period of receipt.
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| Phone | 81-3-5460-3715 |
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| Address | Nomura Real Estate Tennozu Building, 4-11,Higashi-Shinagawa 2- chome, Shinagawa-ku, Tokyo |
This Accessibility Plan is being offered in alternative formats: print, large print, Braille, audio format, and electronic format. Requests for any of these alternative formats can be directed to the contact information above.
Employment
Promoted employment of persons with disabilities and creating an environment where each individual's personality and abilities can be utilized.
- Implemented a study session for para-athletes and a sign language café run by employees with hearing disabilities during "JAL Barrier-Free Mindset Week".
- Improvement of the working environment in the cargo area.
- Implemented autonomous career development training for employees with disabilities in the departments that plan customer channels.
Built environment
New aircraft will be purchased in FY2023, although they have not been introduced on Canadian routes. The cabin environment of the aircraft purchased meets the requirements of a major foreign airline as defined by the ATPDR.
When introducing new aircraft, we will continue to pursue a more comfortable environment, taking into consideration universal design to ensure that all customers can use the aircraft.
Information and Communication Technology (ICT)
Web accessibility policy was disseminated in March 2023. In order to achieve better communication with our customers and to provide a website that can be used smoothly by all, we will aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 for our sites in the Canadian region.
Communications, other than ICT
In FY2023, we searched for tools to facilitate communication for the visually and hearing disabilities in cooperation with outside companies.
In FY2024, we will continue to prepare to enhance the support functions while confirming customer feedback through trials, etc.
Procurement of goods, services and facilities
Improvement to inflight entertainment continues to be considered.
In addition, when procuring JAL products and services and facilities, efforts are being made to appropriately reflect accessibility through consultations with employees with disabilities.
Design and delivery of programs and services
During FY2023, we provided accessibility training materials and video resources for overseas station employees.
Additionally, we expanded educational opportunities by conducting face-to-face training on the basics of accessibility.
Transportation
In FY2023, we continued to comply with Canadian transportation-related requirements, laws, and regulations related to foreign carriers' routes, including those set forth in the ATPDR, and continued to provide support services from the check-in counter to post-arrival, based on the type of disability.
Provisions of CTA accessibility-related regulations
Japan Airlines complies with the applicable sections of the following related laws and regulations.
Feedbacks on the Accessibility Plan
In 2023, we did not receive any feedback using the methods described in “Feedback Process and Alternative Formats”.
Consultations
We have conducted face-to-face discussions with JAL SUNLIGHT which is a special subsidiary with a philosophy of leveraging diversity, and creating new value based on an environment where disability is not a barrier to work, with about half of all employees being people with disabilities. The discussions were held with members with physical disabilities,on 13th May 2024 and received feedback that in FY2023, the committee was commended for its efforts in promoting various initiatives, including Improving accessibility of the Web.
At the same time, we received requests to continue to reflect the opinions of people withdisabilities from the planning stage.
We plan to continue discussions with persons with disabilities, organizations of persons with disabilities, and associations of persons with disabilities through JAL SUNLIGHT and other means this fiscal year, as needed, to receive their opinions on accessibility.
