Career Opportunities
JAL Group in North America
Japan Airlines (JAL) is a leading global 5-star airline and one of Japan's largest international carriers. Together with our team of 33,000+ JAL Group employees worldwide, we aim to become travelers' most preferred carrier of choice.
As an airline group at the forefront of innovation, our diverse and highly skilled employees are core to our DNA. Staff employed in North America can expect an attractive benefits package that comes with working in an exciting, dynamic environment that is both challenging and highly rewarding.
Japan Airlines Co., Ltd. and JAL Group companies are Equal Opportunity and Affirmative Action Employers.
*Important information for California job applicants (PDF Approx 103KB)Boston Area
Senior Airport Operation Representative (BOS)
OpenPosition Available
Position
Senior Airport Operation Representative (BOS)
Location
Japan Airlines Co., Ltd./Boston International Airport
Job Description
- Supervise entrustment companies to ensure high quality service delivery for our international passengers.
- Oversee various passenger related matters, such as check in, ticketing, baggage handling, arrival and boarding formalities.
- Assist flight operations.
- Handle any irregular situations that may arise.
- Administer In-flight Service items and matters.
- Other duties as assigned.
Required Qualifications
- Previous experience working in airline industry for at least 2 years
- Must be available to work on weekends and holidays
- Excellent communication skills
- Typing and computer proficiency
Preferred Qualifications
- Bilingual in English and Japanese
We offer
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills
How to Apply
- By E-mail: all.bosbog.jali@jal.com
- E-mail subject: ＜BOSPTI＞LAST NAME/FIRST NAME
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Chicago Area
Account Manager, Postal Services (ORD)
OpenPosition Available
Position
Account Manager, Postal Services (ORD)
Location
Japan Airlines Co., Ltd. / Chicago, IL
Description
This position is an account manager for USPS and Canada post.
This position establishes and maintains working relationship with key local and national USPS and Canada post personnel to strengthen partnerships and alliances to lead for new postal sales opportunity to increase the revenues.
Job Description
- Sales activities and develop sales strategies and policies.
- Monitor compliance of postal industry Electronic Data Interchange (EDI) requirements.
- Monitor/analyze postal payments and claim processes.
- Coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for safe, efficient, on-time operation.
Required Qualifications
- At least 5 years of extensive Airlines Cargo & Mail experience required.
- Excellent Customer services and communication skills (Written/ Verbal).
- Excellent organization skills.
- Ability to work variable hours, flexible shifts, including holidays and weekends.
- Ability to work under demanding operational conditions. = Ability to organize and perform multiple assignments in a high stress environment.
- Strong analytical thinking, decision making and problem solving abilities. = Ability to interact, communicate and maintain relationships with internal/external customers, cross departments, and government agencies in all levels of management and staff.
- Proficient in Microsoft Suite Products-Outlook, Excel, Word, Power Point and Access.
- Maintain a professional attitude and appearance.
- Has USPS Security Clearance or the ability to obtain USPS Security Clearances-USPS has a 5 years United States residency requirement.
- Must have valid driver's license.
- Must be able to pass a TSA and US Customs background checks.
Preferred Qualifications
- College degree preferred or equivalent experience.
- IATA Dangerous Goods Certification preferred.
- Knowledge of claim processes preferred.
- Sales experiences preferred.
We Offer
- An open and multi-lingual office atmosphere
- An opportunity to be a member of a global carrier and the travel industry
- A chance to develop professional skills with career growth and opportunity
How to Apply
- By E-mail: org.amrbgu.jali@jal.com
- E-mail subject: ＜ORDFFU Account Manager＞LAST NAME/FIRST NAME
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Cargo Service Representative (ORD)
OpenPosition Available
Position
Cargo Service Representative (ORD)
Location
Japan Airlines Co., Ltd. / Chicago, IL
Description
This position represents Japan Airlines (JAL) in its freight activities to and from North America region and Asia. In accordance with regulations, policies and procedures set forth by the government and the company, we handle safe and smooth operations to deliver the high quality services to our customers. This position is full-time contract and offers competitive health and vacation benefits.
Job Description
- Responsible for handling import/export cargo, USPS mails.
- Customer service for cargo related matters, claims, irregular handlings.
- Supervising cargo handlers from the entrusted company.
- Loadmaster duties
- Desk functions including report creation, manual update, accounting, cargo documents, e-mail and phone correspondences.
- ULD administration.
- Scale administration.
- Correspondence to CBP/TSA.
- Other cargo related duties as assigned.
Required Qualifications
- Available to work early mornings, weekends and holidays
- Ability to work in inclement weather conditions
- Ability to lift up to 60 lbs.
- Must obtain and maintain SIDA badge with CBP hologram
- Must pass US Postal Service background check (Clear background check and drug test. Must resided in the U.S.A. for the preceding 5 years)
- Able to travel to domestic and international destinations
- Excellent oral/written communications and interpersonal skills
- Proficiency in MS office products - Outlook, Word, Excel, & PowerPoint
- Valid U.S. driver’s license
- Must be authorized to work in the U.S. (no visa support available)
Preferred Qualifications
- 1-2 years’ experience in the air cargo industry preferred
- Knowledge of TSA, CBP/AMS regulations preferred
We Offer
- An opportunity to be a member of a global carrier and the travel industry
- A chance to develop professional skills with career growth opportunity
How to Apply
- By E-mail: org.chiskg.jali@jal.com
- E-mail subject: ＜ORDFFU＞LAST NAME/FIRST NAME
- Resumes must be received by December 3, 2021
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Airport Operations Representative or Senior Airport Operations Representative (ORD)
OpenPosition Available
Position
Airport Operations Representative or Senior Airport Operations Representative (ORD)
Location
Japan Airlines Co., Ltd./O’Hare International Airport, IL
Job Description
This position will represent Japan Airlines (JAL) in its airport operation at O’Hare Int’l Airport by supervising and working with entrusted companies to ensure that we deliver the high quality services to our passengers, and meet all JAL and government regulations, policies and procedures to maintain the safety in our airport and flight operations.
Responsibilities include various passenger service/traffic related matters including but not limited to arrival/departure duties, check-in, passenger escort, VIP assistance, catering of in-flight meal, crew handling, jet bridge operation, station coordination, reports and any other duties related passenger handling.
Required Qualifications
- Ability to lift up to 70 lbs
- Able to travel to domestic and international destinations
- Must obtain and maintain a DOA/Access Control and US security badge with CBP hologram
- Must be authorized to work in the U.S. (no visa support available)
- Excellent communication skills
- Ability to work under pressure, handling multiple tasks while paying attention to customer service
- Proficiency MS office products such as Outlook, Word, Excel, & PowerPoint, Google Workspace
Preferred Qualifications
- Prior experience in airline or travel industries preferred
- Able to work a flexible schedule including weekends and holidays
- Bilingual in English and Japanese preferred
We offer
- An opportunity to be part of the exciting global airline industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: org.chiskg.jali@jal.com
- E-Mail subject: ＜ORDKKU＞LAST NAME/FIRST NAME
- Resume must be received by December 3, 2021
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed and if you are selected to move forward to the interview, we’ll contact you.
Dallas-Fort Worth Area
Analyst, Airline Passenger Sales Strategy (DFW)
OpenPosition Available
Position
Analyst, Airline Passenger Sales Strategy (DFW)
Location
Japan Airlines Co., Ltd. / Fort Worth, TX
Job Description
This position is an Analyst position for Airline Passenger Sales Strategy
This position is responsible for maintaining effective working relationships with key sales team members and airline joint business partners to strengthen overall passenger sales strategies to increase revenues.
- Develop and plan passenger sales strategies and policies
- Monitor and analyze sales channel performance
- Manage planning of sales initiatives and projects
- Coordinate sales strategies with multiple departments and joint business partner airlines
Required Qualifications
- Strong analytical thinking, decision making and problem solving abilities.
- Ability to interact, communicate and maintain relationships with internal/external team members, and cross departments in all levels of management and staff.
- Ability to work both as an integral member of a team and independently
- PC proficiency, knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, Zoom, and Microsoft Teams
- Maintain a professional attitude and appearance.
- Must have valid driver's license.
- Ability to work both from the office in Fort Worth, TX and from home
- Bachelor’s degree or equivalent experience.
- Minimum 1-2 years’ experience in the airline sales and/or marketing
Preferred Qualifications
- Experience in Data Analytics, and Project Management is preferred
We Offer
- An open and multi-lingual office atmosphere
- An opportunity to be a member of a global carrier and the travel industry
- A chance to develop professional skills with career growth and opportunity
COVID-19 considerations
Successful candidate will be expected to comply with current and future COVID-19 guidance and mandates from federal, state, or local (including building, etc.) level.
How to Apply
- By e-mail: org.amrbgu.jali@jal.com
- E-mail subject: ＜AMRPOV/DFW＞LAST NAME/FIRST NAME
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Los Angeles Area
Account Manager, Postal Services (LAX)
OpenPosition Available
Position
Account Manager, Postal Services (LAX)
Location
Japan Airlines Co., Ltd. / Los Angeles, CA.
Description
This position is an account manager for USPS and Canada post.
This position establishes and maintains working relationship with key local and national USPS and Canada post personnel to strengthen partnerships and alliances to lead for new postal sales opportunity to increase the revenues.
Job Description
- Sales activities and develop sales strategies and policies.
- Monitor compliance of postal industry Electronic Data Interchange (EDI) requirements.
- Monitor/analyze postal payments and claim processes.
- Coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for safe, efficient, on-time operation.
Required Qualifications
- At least 5 years of extensive Airlines Cargo & Mail experience required.
- Excellent Customer services and communication skills (Written/ Verbal).
- Excellent organization skills.
- Ability to work variable hours, flexible shifts, including holidays and weekends.
- Ability to work under demanding operational conditions. = Ability to organize and perform multiple assignments in a high stress environment.
- Strong analytical thinking, decision making and problem solving abilities. = Ability to interact, communicate and maintain relationships with internal/external customers, cross departments, and government agencies in all levels of management and staff.
- Proficient in Microsoft Suite Products-Outlook, Excel, Word, Power Point and Access.
- Maintain a professional attitude and appearance.
- Has USPS Security Clearance or the ability to obtain USPS Security Clearances-USPS has a 5 years United States residency requirement.
- Must have valid driver's license.
- Must be able to pass a TSA and US Customs background checks.
Preferred Qualifications
- College degree preferred or equivalent experience.
- IATA Dangerous Goods Certification preferred.
- Knowledge of claim processes preferred.
- Sales experiences preferred.
We Offer
- An open and multi-lingual office atmosphere
- An opportunity to be a member of a global carrier and the travel industry
- A chance to develop professional skills with career growth and opportunity
How to Apply
- By E-mail: org.amrbgu.jali@jal.com
- E-mail subject: ＜AMRFRV Account Manager＞LAST NAME/FIRST NAME
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
San Francisco Area
Cargo service Representative
OpenPosition Available
Position
Cargo service Representative
Location
Japan Airlines Co., Ltd. San Francisco International Airport, CA
Description
A position with a global carrier in a field of Cargo Services to promote freight activities between the Western US and Asia, handle safe and smooth flight operation in accordance with directive and policies set forth by the company. The position is full-time and offers competitive health and vacation benefits.
Job Description
- Responsible for handling import/export cargo, import/export mail.
- Customer service for cargo related matters, claims, accounting.
- Understanding of international cargo regulations and loading concepts.
- Facilitate safe and smooth flight handling.
- Accurate and timely handling of cargo.
- Duties performed are both computer and paperwork tasks.
- Other cargo related duties as assigned.
Minimum Requirement
- Bachelor’s Degree
- Excellent oral/written communications and interpersonal skills
- Works independently and well with others
- Proficiency in Microsoft Office – Outlook, Excel, Word, Power Point
- Positive and passionate approach to your work and customer service attitude
- Maintain a professional attitude and appearance
- Pursuant to San Francisco International Airport (SFIA) requirements, full COVID-19 vaccination is a requirement of the job. Applicants must be prepared, if offered a job, to present documentation of proof of vaccination prior to the first day of employment. Requests for accommodations due to disability or sincerely held religious reasons will be evaluated in compliance with the law.
Preferred
- 1-2 years professional experience
- Airline cargo industry experience
We Offer
- An open and multi-lingual office atmosphere
- An opportunity to be a member of a global carrier and the travel industry
- A chance to develop professional skills with career growth and opportunity
How to Apply
- By E-mail: org.sfossu.jali@jal.com
- E-mail subject: ＜SFOFFU＞LAST NAME/FIRST NAME
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
