Career Opportunities
JAL Group in North America
Japan Airlines (JAL) is a leading global 5-star airline and one of Japan's largest international carriers. Together with our team of 33,000+ JAL Group employees worldwide, we aim to become travelers' most preferred carrier of choice.
As an airline group at the forefront of innovation, our diverse and highly skilled employees are core to our DNA. Staff employed in North America can expect an attractive benefits package that comes with working in an exciting, dynamic environment that is both challenging and highly rewarding.
Japan Airlines Co., Ltd. and JAL Group companies are Equal Opportunity and Affirmative Action Employers.
*Important information for California job applicants (PDF Approx 103KB)Boston Area
Full-Time Senior Airport Operation Representative
OpenPosition Available
Position
Full-Time Senior Airport Operation Representative
Location
Boston International Airport
Job Description
- Supervise entrustment companies to ensure high quality service delivery for our international passengers.
- Oversee various passenger related matters, such as check in, ticketing, baggage handling, arrival and boarding formalities.
- Assist flight operations.
- Handle any irregular situations that may arise.
- Administer In-flight Service items and matters.
- Other duties as assigned.
Minimum Requirement
- Previous experience working in airline industry at least 2years.
- Bilingual in English and Japanese preferred, but not required
- Must be available to work on weekends and holidays
- Excellent communication skills
- Typing and computer proficiency
How to Apply
- By E-mail: all.bosbog.jali@jal.com
- E-mail subject: 【BOSPTI】LAST NAME/FIRST NAME
- Resumes must be received by August 20, 2021
Chicago Area
Airport Operations Representative or Senior Airport Operations Representative (ORD)
OpenPosition Available
Position
Airport Operations Representative or Senior Airport Operations Representative (ORD)
Location
Japan Airlines Co., Ltd/O’Hare International Airport, IL
Job Description
This position will represent Japan Airlines (JAL) in its airport operation at O’Hare Int’l Airport by supervising and working with entrusted companies to ensure that we deliver the high quality services to our passengers, and meet all JAL and government regulations, policies and procedures to maintain the safety in our airport and flight operations.
Responsibilities include various passenger service/traffic related matters including but not limited to arrival/departure duties, check-in, passenger escort, VIP assistance, catering of in-flight meal, crew handling, jet bridge operation, station coordination, reports and any other duties related passenger handling.
Minimum Requirement
- Prior experience in airline or travel industries
- Able to work a flexible schedule including weekends and holidays
- Bilingual in English and Japanese preferred
- Ability to lift up to 70 lbs
- Able to travel to domestic and international destinations
- Must obtain and maintain a DOA/Access Control and US security badge with CBP hologram
- Must be authorized to work in the U.S. (no visa support available)
- Excellent communication skills
- Ability to work under pressure, handling multiple tasks while paying attention to customer service
- Proficiency MS office products such as Outlook, Word, Excel, & PowerPoint, Google Workspace
We offer
- An opportunity to be part of the exciting global airline industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: org.chiskg.jali@jal.com
- E-Mail subject: ＜ORDKKU＞LAST NAME/FIRST NAME
- Resume must be received by November 5, 2021
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed and if you are selected to move forward to the interview, we’ll contact you.
Dallas-Fort Worth Area
Airport Operations Representative or Senior Airport Operations Representative (DFW)
OpenPosition Available
Position
Airport Operations Representative or Senior Airport Operations Representative (DFW)
Location
Japan Airlines Co., Ltd. / Dallas /Fort Worth International Airport, TX
Job Description
This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Dallas/ Fort Worth International Airport by providing superb quality services to our passengers.
Responsibilities include performing arrival/departure duties, check-in, escorting passengers, VIP, gate handling, VIP lounge handling and other necessary passenger handling. The position is full-time and offers competitive health and vacation benefits.
Minimum Requirements
- Must have experience in the airline industry
- Available to work weekends and holidays
- Excellent interpersonal communication skills
- Knowledge in Amadeus Check In/Reservation system preferred
- Proficiency in MS office products such as Outlook, Word, & Excel
- Must be authorized to work in the U.S. (no visa support available)
We offer
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: org.dfwskg.jali@jal.com
- E-mail subject: ＜DFWKKU＞LAST NAME/FIRST NAME
- Resumes must be received by October 22nd, 2021.
- Only those who have passed the document screening will be notified of the date and time for the interview (will be conducted remotely) by November 1st, 2021.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Los Angeles Area
Cargo Sales Coordination (LAX)
OpenPosition Available
Position
Cargo Sales Coordination (LAX)
Job Type
Contract-Full Time
Location
Los Angeles, CA
Job Description
This position will represent Japan Airlines (JAL) in its cargo operations at Los Angeles Int’l Airport by supervising cargo handlers from the cargo handling company to ensure that the loading/unloading of aircraft, customs, documentation, and other cargo handling operations meet all JAL and government regulations, policies and procedures, and that high quality service is delivered for our international cargo customers.
Minimum Requirements
- Minimum 1-2 years’ experience in the air cargo industry preferred
- Knowledge of TSA, CBP/AMS regulations preferred
- Ability to work in inclement weather conditions
- Must obtain and maintain SIDA badge with CBP hologram
- Must pass US Postal Service background check
- Able to travel to domestic and international destinations
- Excellent interpersonal communication skills
- Proficiency in MS office products such as Outlook, Word, Excel, & Power Point
- Valid U.S. driver’s license
- Must be authorized to work in the U.S. (no visa support available)
We offer
- An opportunity to be part of the exciting global travel/cargo industry
- A chance to develop professional skills with career growth opportunities
How to apply
- By E-mail: org.laxssg.jali@jal.com
- E-mail subject: ＜LAXFFU/Cargo Sales Coordination＞LAST NAME/FIRST NAME
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Cargo Service Representative (LAX)
OpenPosition Available
Position
Cargo Service Representative (LAX)
Location
Japan Airlines Co., Ltd. / Los Angeles /Los Angeles International Airport, CA
Job Description
This position will represent Japan Airlines (JAL) in its cargo operations at Los Angeles Int’l Airport by supervising cargo handlers from the cargo handling company to ensure that the loading/unloading of aircraft, customs, documentation, and other cargo handling operations meet all JAL and government regulations, policies and procedures, and that high quality service is delivered for our international cargo customers.
Minimum Requirements
- Minimum 1-2 years’ experience in the air cargo industry preferred
- Knowledge of TSA, CBP/AMS regulations preferred
- Available to work early mornings, weekends and holidays
- Ability to work in inclement weather conditions
- Ability to lift up to 60 lbs.
- Must obtain and maintain SIDA badge with CBP hologram
- Must pass US Postal Service background check
- Able to travel to domestic and international destinations
- Excellent interpersonal communication skills
- Proficiency in MS office products such as Outlook, Word, Excel, & Power Point
- Must be authorized to work in the U.S. (no visa support available)
We offer
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel/cargo industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: org.laxssg.jali@jal.com
- E-mail subject: ＜LAXFFU＞LAST NAME/FIRST NAME
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Analyst, Cargo & Mail Planning, The Americas (LAX)
OpenPosition Available
Position
Analyst, Cargo & Mail Planning, The Americas (LAX)
Location
Japan Airlines Co., Ltd. / Los Angeles /Los Angeles International Airport, CA
Job Description
This position is responsible for managing and monitoring cargo & mail handling, including both import and export, for the Japan Airlines’ American Region network from a safety and quality perspective. In addition, this position will provide technical support for stations in the US and Canada as necessary and monitor compliance with CBP, CBSA, TSA and Canadian regulations, requiring an excellent knowledge and communication/coordination capabilities with such agencies.
Supporting Overall Cargo and Mail operation in America Region
- Periodically reviewing, supporting and improving each station’s Cargo & Mail operation procedures to maintain safety and quality of flights.
- Plan and conduct the training for staff in US and Canada as an Cargo Instructor (CGI).
- Assist/support/coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for safe, efficient, on-time operation.
- Responsible for understanding and disseminating up-to-date government compliances so that each station can conduct their cargo businesses without any issues.
- Submit monthly periodical statistics and reports
- This position requires frequent domestic / international business trip (30-40%)
Minimum Requirements
- College degree or equivalent experience preferred
- Minimum 5 years of extensive experience in the airline cargo and mail industry required
- Knowledge of claim processes preferred but not required
- Sales experience preferred
- Excellent customer service and communication skills (written/verbal)
- Excellent organization skills; skilled problem-solver with leadership qualities
- Available to work variable hours, flexible shifts including weekends and holidays
- Ability to work under demanding operational conditions and able to multi-task in a high-stress environment
- Strong analytical thinking, decision making and problem solving skills in order to maintain relationships and communications with customers, other departments and government agencies
- Ability to work independently as well as collaboratively
- Must pass TSA and US Customs background checks
- Must have good knowledge of Cargo applications (CargoSpot, ACE, AES, ACI, etc.)
- IATA Dangerous Goods Certificate required but not necessary
- Maintain a professional attitude and appearance
- Must have a valid driver’s license
- Proficiency in MS office products such as Outlook, Word, Excel, Power Point, & Access
- Must be authorized to work in the U.S. (no visa support available)
We offer
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel/cargo industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: org.amrbgu.jali@jal.com
- E-mail subject: ＜AMRFRV＞LAST NAME/FIRST NAME
- Only those who have passed the document screening will be notified of the date and time for the interview.
- We are unable to answer questions about the status of your application on the phone. Your application will be reviewed, and if JAL is interested in an applicant for a position, an applicant will be contacted directly.
Seattle-Tacoma Area
Airport Operations Representative (SEA)
OpenPosition Available
Position
Airport Operations Representative (SEA)
Location
Japan Airlines Co., Ltd. /Seattle-Tacoma Airport, WA
Job Description
This position will represent Japan Airlines (JAL) as a passenger service agent at SEA International Airport by providing superb quality services to our passengers. Responsibilities include performing arrival/departure duties, check-in, escorting passengers, VIP, gate handling, and other necessary passenger handling.
Minimum Requirements
- At least 5 years experience in airline passenger service
- Available to work weekends and holidays
- Excellent interpersonal communication skills
- Proficiency in MS office products such as Outlook, Word, & Excel
- Must be authorized to work in the U.S.
Preferred Qualifications
- Knowledge in Amadeus-Altea Check In /Reservation system
- Japanese language skills
We offer
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills with career growth opportunities
How to Apply
- By E-mail: hr.sea@jal.com
- E-mail subject: ＜SEAKKU＞LAST NAME/FIRST NAME
