JAL FlySafe Hygiene Measures

In order for our guests to use our services with peace of mind, we will introduce enhanced precautionary measures such as air circulation and disinfection of the cabin, and face masks worn by our cabin attendants and airport staff.

    Precautionary measures being taken at our counters

    Masks worn by airport staff

    As a precautionary measure, airport staff will wear face masks during operating hours.

    • For staff who work outdoors, the mask may be removed to prevent heat stroke.

    Partition windows at counters

    Hand sanitizing stations set up throughout terminal

    Hand sanitizers are available at check-in counters, self check-in machines, security gates, boarding gates and baggage claim areas for your convenience and peace of mind.

    Hand sanitizing stations search app

    Find the nearest hand sanitizing station within Haneda Airport on the JAL app.

    Social distancing markers

    Regular cleaning and disinfection

    We regularly disinfect our self check-in machines, strollers, wheelchairs, and counters.

    Precautionary measures being taken at the security area

    Face masks and gloves worn by airport staff

    Hand sanitizing stations are available

    Social distancing markers

    Conduct thermal screenings

    • Conducted at select airports

    Precautionary measures at our lounge

    Face masks and face guards worn by airport staff

    Hand sanitizing stations are available.
    Lounges are frequently sterilized.

    Reception areas, restrooms, tables, juice dispenser areas are equipped with hand sanitizers.

    Cleaning with disinfectant wipes and frequent sterilization through sprays

    Sterilization of dining area with chlorine dioxide sprays after hours.

    • Dining area in the lounges at Haneda and Naha Airport.

    Partition windows are set up at lounge counters and at face-to-face seating areas. (Selected airports)

    Precautionary measures being taken at boarding gates

    Masks worn by Airport Staff

    Boarding will commence in segments

    Precautionary measures being taken on board

    Thorough disinfection of the cabin

    Alcohol disinfectant is used to clean areas around seat, including tables, armrests, screens, and controllers, as well as frequently touched surfaces, such as lavatory door knobs and faucet handles. (This procedure may be affected by aircraft rotation)

    Eligible Routes: All International and Domestic Routes

    Mandatory face masks and gloves for our cabin crew

    As a precautionary measure, cabin crew will wear face masks on international and domestic flights. They will also wear gloves when serving meals and beverages.

    Air Circulation

    Cabin air is constantly being refreshed every two to three minutes, intaking air through the engines of an aircraft, and replacing the air inside the cabin.

    Hand sanitizing sprays are available in lavatories

    Inflight Announcements

    When applicable, passengers must report any symptoms they experience, such as coughing and/or fever, upon arrival to the quarantine officer stationed at the airport, per requirements set by the Ministry of Health, Labor and Welfare.

    Applicable Routes:
    Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Taipei (Songshan / Taoyuan), Kaohsiung, Helsinki, London, Sydney, Melbourne

    Antibacterial hand wipes will be provided

    More information on inflight service

    There are some changes to our inflight services.
    Please refer to the link below.

    More information on social distancing in the cabin

    In order for our guests to have more personal space in the cabin, we had limited and blocked seating; however, this was discontinued on June 30, 2020.