Flight Reductions, Measures Taken on Board and at the Airport, and Entry Restrictions by Country

More information regarding flight suspension and schedule change, changes in service in our lounges and on board, and entry restrictions and disinfection measures.

International Flights

Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.

Flight Suspension, Reduction of Flight Frequency, Schedule Change and Non-Scheduled Service

Search Live Departure and Arrival Times

Available from 2 days before the boarding date.

Entry Restrictions and Quarantine Measures

Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Customers are advised to check the relevant information from embassies, consulates, and health ornagizations of the destination country.

Inflight Meal and Liquor Service

Information regarding changes to inflight services due to the impact of COVID-19.

International Flights

All Classes

  • Our hand towel service will be temporarily changed to providing disposable pre-packaged wet towels.
  • We will temporarily stop handling cash for inflight sales from July 1, 2020.
  • Acceptable forms of payment will be: credit cards, JAL coupons, JAL Travel Coupons, and JAL Gift Certificates.

Each Class

First Class
We will temporarily stop the magazine service from March 28, 2020.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.

Business Class
We will temporarily stop the magazine service from March 28, 2020.
Meals will be individually wrapped or served with the lids on.
The service style will change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.

Economy Class
Meals will be individually wrapped or served with the lids on.

Information on Airports and Branches

Check-in Counter Operating Hours

In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed. Please refer below.

Temporary Closure of London Heathrow Airport Terminal 3

In reaction to the Coronavirus , London Heathrow Airport Terminal 3  closed.

Terminal

Until July 28

moved to Terminal 2

From July 29

moved to Terminal 5
check-in counter is Zone C

Please confirm the location of the Japan Airlines check-in counters on the Flights Information Board situated at Terminal.

Checked baggage at Terminal5

Due to facility restrictions at Terminal 5, passengers who bring pets or checked baggage longer than 2.4m need to apply in advance. 

Apply in advance

Pets or checked baggage longer than 2.4m.
Please contact the following in advance.

Please contact your nearest Japan Airlines branch or sales office. 

If you need any information concerning the facilities of the airport, please access the London Heathrow Airport website.

  • Link opens in new window. Site may not meet accessibility guidelines.

Temporary Closure of Frankfurt Airport Terminal 2

In reaction to the COVID-19 epidemic, Japan Airlines will move from Terminal 2 to Terminal 1 Effective July 1, 2020.
The JAL check-in counter is located at Terminal 1, Hall B, until further notice. Lastly, if you need any information concerning the facilities of the airport, please access the Frankfurt Airport website.

  • Link opens in new window. Site may not meet accessibility guidelines.