updated: 5/1/2013
| HOTEL GROUP | PHONE NUMBERS (* denotes Toll-Free within the specific country) | |
|---|---|---|
| Aston Hotels & Resorts | 1-877-997-6667 | U.S.A. |
| 0120-080102* | Japan - Pacific Resorts | |
| +81-3-3544-5110 | Japan (Local) - Pacific Resorts | |
| Castle Resorts & Hotels | 1-800-367-5004* | U.S.A./Canada |
| +1-808-545-3510 | U.S.A. (Direct Dial) | |
| Concorde Hotels & Resorts The JMB Hotel Partnership terminated in April 30, 2013 (check-in date). |
1-800-888-4747* | U.S.A./Canada |
| +52-55-5705-1717 | Mexico | |
| 0800-05-00-11* | France | |
| 0800-0289-880* | U.K. | |
| 0800-181-7361 | Germany | |
| +33-(0)-1-57-00-50-00 | countries other than above | |
| Dusit International (DusitThani Hotels & Resorts, dusitD2 Hotels & Resorts, Dusit Princess Hotels & Resorts) |
+66-2-636-3333 | Thailand |
| GRANVISTA Hotels & Resorts | +81-3-3297-8831 | Japan |
| Hilton, Conrad Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hilton Grand Vacations, The Waldorf=Astoria Collection |
Call Hilton Reservations and Customer Care at: | |
| 1-800-445-8667 | U.S.A./Canada | |
| +52-55-5255-9061 | Mexico (Mexico City) | |
| 01800-0031400* | Remainder of Mexico | |
| 0800-891-1418* | Brazil, Sao Paulo | |
| 08705-909090 | U.K. (incl. North Ireland) | |
| 0800-90-75-46* | France | |
| 0800-18-18-146* | Germany | |
| +800-4445-8667 | International Free Number (UIFN), accessible from the following countries: Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Spain, Switzerland, Taiwan, Thailand, U.K. |
|
| 1300-44-58-66* | Australia | |
| 1-800-737-1818* | Singapore | |
| +65-6737-1818 | Singapore (Direct Dial) | |
| 800-96-8391* | Hong Kong | |
| 800-820-0600* | China | |
| 0120-489-852* | Japan (outside Tokyo, 23 wards) | |
| +81-3-6679-7700 | Japan (within Tokyo, 23 wards) | |
| Hyatt Hotels and Resorts (Park Hyatt, Andaz, Grand Hyatt, Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Residence Club) |
 CONTACT INFORMATION BY REGION
|
|
| InterContinental Hotels Group (InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Express by Holiday Inn, Staybridge Suites & Candlewood Suites) |
For hotel reservations, call InterContinental Hotels Group Worldwide Reservation Office:For inquiries on IHG® Rewards Club (Previous Service Name: Priority Club Rewards ), contact IHG® Rewards Club Service Center: |
|
| JAL Hotels (Nikko Hotels International and Hotel JAL City) |
1-800-645-5687 | U.S.A./Canada |
| 001-800-645-5687 | MEXICO
|
|
| 0808-234-3422* | U.K. | |
| 0800-91-2979* | France | |
| 0800-184-4892* | Germany | |
| 8000-650-593* | U.A.E. | |
| 1-800-79-4281* | Australia | |
| 0800-443982* | New Zealand | |
| 10800-650-0584* | China (North) | |
| 10800-265-2556* | China (South) | |
| 852-2956-1234 | Hong Kong | |
| 000-800-100-1366* | India | |
| 007-9865-17-426* | Korea | |
| 1 800-806-473* | Malaysia | |
| 800-1865-005* | Singapore | |
| 001-803-1-004-3414* | Indonesia | |
| 0080-165-2053* | Taiwan (ROC) | |
| 001-800-11-003-3794* | Thailand | |
| 0120-58-2586* | Japan | |
| +81-3-3458-3910 | Japan: Nikko Hotels International (Direct Dial) | |
| +81-3-3458-3920 | Japan: Hotel JAL City (Direct Dial) | |
| 1 817 567 9765 | countries other than above | |
| Jumeirah Hotels & Resorts | 0800 6662105 | Argentina |
| 0800 8919650 | Brazil | |
| 1888 3878357 | Canada | |
| 1 877 854 8051 | US | |
| 1 800 269388 | Australia | |
| 10 800 1400495 | China | |
| 800 933730 | Hong Kong | |
| 000800 1006328 | India | |
| 005 31160601 | Japan | |
| 0030 8131629 | korea | |
| 1800 812577 | Malaysia | |
| 0800 450383 | New Zealand | |
| 800 1011759 | Singapore | |
| 0800 295292 | Austria | |
| 0800 74147 | Belgium | |
| 800 96139 | Cyprus | |
| 800 142747 | Czech Republic | |
| 8088 7209 | Denmark | |
| 0800 910379 | France | |
| 0800 182 8000 | Germany | |
| 068 0018401 | Hungary | |
| 1800 760183 | Ireland | |
| 8008 70121 | Italy | |
| 800 25385 | Luxembourg | |
| 800 0223546 | Netherlands | |
| 800 10272 | Norway | |
| 8008 19354 | Portugal | |
| 810800 25101012 | Russia | |
| 900 977050 | Spain | |
| 02 0795541 | Sweden | |
| 0800 561196 | Switzerland | |
| 0800 082 8000 | UK | |
| 800 JUMEIRAH or 800 58634724 | UAE | |
| 800 00555 | Bahrain | |
| 800 8971 439 | Saudi Arabia | |
| 0800 999563 | South Africa | |
| Numbers to use if calling from other countries. IDD rates applicable. | ||
| +971 4 364 7541 | Qatar | |
| +971 4 364 7540 | Kuwait | |
| +971 4 364 7555 | Other countries | |
| JR Hotel Group | +81-3-3442-2015 | Japan - Direct Dial |
| Landis Hotels & Resorts | +886-2-2597-1234 | Taiwan R.O.C. |
| Langham Hospitality Group | 800-5889-141* | U.S.A./Canada |
| 00-800-5264-4261* | U.K./North Ireland/Norway | |
| 1-800-615-857* | Australia | |
| 4001338338* | China | |
| 800-968-045* | Hong Kong | |
| 000-800-100-1508* | India | |
| 00798-651-7378* | Korea | |
| 1800-80-1006* | Malaysia | |
| 1800-232-5280* | Singapore | |
| 001-800-656-897* | Thailand | |
| 0800-880-260* | New Zealand | |
| 005-316-50520* | Japan | |
| Mandarin Oriental Hotel Group | 1-800-526-6566* | U.S.A./Canada |
| 001-800-526-6566* | Mexico | |
| 0800-891-3578* | Brazil | |
| 00800-2828-3838* | U.K./France/Germany | |
| 1-800-123-693* | Australia | |
| +852-2881-1288 | Hong Kong | |
| +65-6222-4722 | Singapore | |
| 10-800-852-0241* | China | |
| 00531-650-487 | Japan | |
| 0120-663-230 | Japan | |
| Marco Polo Hotels | 1800 111 00 995* | Philippines |
| 800-101-2242* | Singapore | |
| 1800-111-00-995* | Thailand | |
| +852-2113-3115 | Hong Kong | |
| +81-3-5772-1986 | Japan - Marco Polo GSA Japan | |
| Maritim Hotels | 1-800-843-3311 | U.S.A./Canada |
| +1-781-793-9032 | U.S.A. (Direct Dial) | |
| 0500-30-30-30* | U.K. | |
| 01802-31-21-21 | Germany | |
| +49-6151-905760 | Germany (Direct Dial) | |
|
Marriott International (JW Marriott, Autograph Collection Hotels, Renaissance Hotels, Marriott Hotels & Resorts, Marriott Vacation Club, AC Hotels by Marriott, Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott, TownePlace Suites by Marriott, Marriott Executive Apartments, EDITION, Gaylord Hotels) |
For hotel reservations, call Marriott Global Reservation Office:For inquiries on Marriott Rewards, contact Marriott Rewards Guest Services: |
|
|
The Ritz-Carlton (Marriott Rewards' partner brand) |
For hotel reservations, call The Ritz-Carlton:For inquiries on Marriott Rewards, contact Marriott Rewards Guest Services: |
|
| Meritus Hotels & Resorts | 888-293-4268* | U.S.A. & Canada |
| 0808-234-9516* | U.K. | |
| 0800-181-2729* | Germany | |
| 1800-351-696* | Australia | |
| 3071-3194* | Hong Kong | |
| 1800-773-6377* | Singapore | |
| 400-8811-292* | China | |
| 1800-81-5525* | Malaysia | |
| 0018-0011-0068-037* | Thailand | |
| 001-803-1006-8039* | Indonesia | |
| 0120-98-4430* | Japan | |
| Millennium Hotels & Resorts (Millennium Hotels and Copthorne Hotels) |
1-866-866-8086* | U.S.A./Canada |
| 0800-41-47-41* | U.K. | |
| 0800-90-95-86* | France | |
| 00800-86-86-8086* | Other European countries | |
| 1-800-124-420* | Australia | |
| +65-6735-7575 | Singapore | |
| 800-96-2541* | Hong Kong | |
| New Otani Hotels | 1-800-421-8795* | U.S.A./Canada |
| +44-(0)20-8834-1088 | U.K. | |
| +852-2529-2713 | Hong Kong | |
| 0120-22-7021* | Japan | |
| Okura Hotels & Resorts | 1-800-526-2281* | U.S.A./Canada/Guam |
| +1-303-404-2137 | U.S.A. (Direct Dial) | |
| 00800-6587-2737* | U.K./France/Germany | |
| +31-20-6787-496 | Other European countries | |
| +852-2895-1717 | Hong Kong | |
| +82-2-766-5959 | Korea | |
| +886-2-2706-0365 | Taiwan (ROC) | |
| 0120-003741* | Japan | |
| +81-3-5715-7766 | Japan (Direct Dial) | |
| Outrigger Hotels and Resorts OHANA Hotels and Resorts |
1-800-688-7444* | U.S.A./Canada/Guam |
| +1-800-688-74443* | Universal International Freephone | |
| +1-303-369-7777 | U.S.A. (Direct Dial) | |
| +81-3-4588-6441 | Japan | |
| Pan Pacific Hotels Group | Pan Pacific Hotels and Resorts | |
| +800-7722-4342* | China./Hong Kong/Malaysia/Philippines/Singapore/ Thailand/Germany/U.K./U.S.A./Canada |
|
| 0120-001800* | Japan | |
| +81-3-3667-6931 | Japan (Direct Dial) | |
| PARKROYAL Hotels & Resorts | ||
| +800-2255-7795* | China./Hong Kong/Malaysia/Philippines/Singapore/ Thailand/Germany/U.K./U.S.A./Canada |
|
| 0120-001800* | Japan | |
| +81-3-3667-6931 | Japan (Direct Dial) | |
| Park Plaza Hotels | +1 800 791 9161 | U.S.A./Canada |
| 0800-1696128* | U.K. | |
| 0800-918-271* | France | |
| 0800-6644420* | Germany | |
| 1-800-991-300 | Australia | |
| 10-800-610-8886 | China (North) | |
| 10-800-261-8888 | China (South) | |
| 800 814 70000 | Hong Kong | |
| 800-6162-229 | Singapore | |
| 00308 661 0011 | Korea | |
| 1800 180 712 | Malaysia | |
| 00801 23 2399 | Taiwan (ROC) | |
| 001800 611 2823 | Thailand | |
| 00531-79-0030* | Japan | |
| Preferred Hotel Group (Preferred Hotels & Resorts, Preferred Boutique, Summit Hotels & Resorts and Sterling Hotels) |
+1-877-323-7505* | U.S.A./Canada |
| +0800-555-0003* | Argentina | |
| +800-892-2221* | Brazil | |
| +1230-020-0712* | Chile | |
| +01-800-912-0995* | Colombia | |
| +001-800-514-0174* | Mexico | |
| +00-800-3237-5001* | "Austria/Denmark/France/Germany/Italy/Netherlands/Spain/Sweden/ Switzerland/U.K." | |
| +0800-134-48* | Belgium | |
| +800-113-270* | Finland | |
| +0800-229-15* | Luxembourg | |
| +1-800-553-225* | North Ireland | |
| +800-114-17* | Norway | |
| +1800-134-271* | Australia | |
| +1-800-227-3126* | Singapore | |
| +800-96-3365* | Hong Kong | |
| +10-800-650-0379* | Northern China | |
| +10-800-265-0387* | Southern China | |
| +000800-650-1281* | India | |
| +001-800-656-587* | Thailand | |
| +00801-65-1254* | Taiwan (ROC) | |
| 0120-984-450* | Japan | |
| Prince Hotels & Resorts |
0120-23-8686* | Japan |
| +81-3-6741-9155 | Japan (Direct Dial) | |
| Regent Hotels & Resorts | 866-630-5890* | U.S.A./Canada/Mexico |
| 0808-234-6686* | U.K. | |
| 0800-90-1265* | France | |
| 0800-182-2889* | Germany | |
| 1800-014368* | Australia | |
| 00800-990-047* | New Zealand | |
| 4008-811406* | China | |
| 307-1-3886* | Hong Kong | |
| 1800-7733-377* | Singapore | |
| 0120-486100* | Japan | |
| Radisson Hotels & Resorts | +1 (800) 967-9033* | U.S.A./Canada |
| 01-800-201-7647* | Mexico | |
| 0-800-891-7648* | Brazil | |
| 0800-37-44-11* | U.K. | |
| 0800-916-060* | France | |
| 0800-1-814-442* | Germany | |
| 1800-333-333* | Australia | |
| 10800-61-00333*/ 10800-261-0333* |
China | |
| 800-96-8356* | Hong Kong | |
| 800-616-1283* | Singapore | |
| 00798-61-10502* | Korea | |
| 00531-65-3648* | Japan | |
| RIHGA Royal Hotels | 0120-116180* | Japan |
| +81-6-6441-1571 | Japan (Direct Dial) | |
| San Want Hotels Group | +886-2-2554-5377 | Taiwan (ROC), Reservation for hotels in mainland China |
| +886-2-2772-2121 | Taiwan (ROC), Reservation for hotels in Taiwan | |
| Starwood Hotels & Resorts (Sheraton Hotels & Resorts, Westin Hotels & Resorts, Le Meridien Hotels & Resorts, Four Points by Sheraton, St. Regis, The Luxury Collection, W Hotels, Aloft, element) |
For hotel reservations, call Starwood Worldwide Reservations:For inquiries on Starwood Preferred Guest, contact Starwood Preferred Guest Customer Care: |
|
| Solare Hotels & Resorts | +81-3-6402-7120 | Japan |
| Sol Melia | 1-800-33-63-542 | U.S.A. |
| 01-800-90-171-00 | Mexico | |
| 0008110047755 | Brazil | |
| 80076563542 | France/Germany | |
| 902-14-44-40 | Spain | |
| +86-21-3382-0800 | Shanghai, China | |
| Sunroute Hotel Chain | Japan | |
| 011-737-8111 | Hotel Sunroute Sapporo | |
| 011-251-2511 | Hotel Sunroute New Sapporo | |
| 0144-36-5111 | Hotel Sunroute Tomakomai | |
| 0143-43-2333 | Hotel Sunroute Muroran | |
| 0138-30-2111 | Hotel Nets Hakodate | |
| 017-775-2321 | Hotel Sunroute Aomori | |
| 0173-34-8811 | Hotel Sunroute Goshogawara | |
| 0173-33-3333 | Hotel Sunroute Patio Goshogawara | |
| 0178-43-3831 | Hotel Sunroute Hachinohe | |
| 0193-24-3311 | Hotel Sunroute Kamaishi | |
| 0191-26-4311 | Hotel Sunroute Ichinoseki | |
| 0238-21-3211 | Hotel Sunroute Yonezawa | |
| 022-262-2323 | Hotel Sunroute Sendai | |
| 024-525-2211 | Hotel Sunroute Plaza Fukushima | |
| 0248-76-3333 | Hotel Sunroute Sukagawa | |
| 028-621-3355 | Hotel Sunroute Utsunomiya | |
| 048-525-7777 | Sunroute Hotel Garden Palace | |
| 03-3847-1511 | Hotel Sunroute Asakusa | |
| 03-3375-3211 | Hotel Sunroute Plaza Shinjuku | |
| 03-3589-3610 | Hotel Sunroute Akasaka | |
| 03-5530-3610 | Hotel Sunroute Ariake | |
| 03-6716-0011 | Hotel Sunroute Shinagawa Seaside | |
| 03-3763-0211 | Hotel Sunroute Patio Omori | |
| 042-645-0015 | Hachioji Hotel New Grand | |
| 054-352-1221 | Hotel Sunroute Shimizu | |
| 052-571-2221 | Hotel Sunroute Plaza Nagoya | |
| 052-679-1661 | Cypress Garden Hotel | |
| 058-266-8111 | Hotel Sunroute Gifu | |
| 059-351-3221 | Hotel Sunroute Yokkaichi | |
| 059-224-1311 | Hotel Sunroute Tsu | |
| 0269-34-2020 | Hotel Sunroute Shiga-Kogen | |
| 026-228-2222 | Hotel Sunroute Nagano | |
| 026-264-7700 | Hotel Sunroute Nagano-Higashiguchi | |
| 0268-22-0008 | Hotel Sunroute Ueda | |
| 025-246-6161 | Hotel Sunroute Niigata | |
| 0765-24-9333 | Hotel Sunroute Uozu | |
| 0761-24-6123 | Hotel Sunroute Komatsu | |
| 0749-26-0123 | Hotel Sunroute Hikone | |
| 075-371-3711 | Hotel Sunroute Kyoto | |
| 06-6373-1111 | Hotel Sunroute Umeda | |
| 0725-20-1111 | Hotel Sunroute Kanku | |
| 078-222-7500 | Hotel Sunroute Sopra Kobe | |
| 079-672-1333 | Hotel Sunroute Wadayama | |
| 0859-33-0911 | Hotel Sunroute Yonago | |
| 082-249-3600 | Hotel Sunroute Hiroshima | |
| 0834-32-2611 | Hotel Sunroute Tokuyama | |
| 083-923-3610 | Sunroute Kokusai Hotel Yamaguchi | |
| 088-653-8111 | Hotel Sunroute Tokushima | |
| 089-933-2811 | Hotel Sunroute Matsuyama | |
| 092-434-1311 | Hotel Sunroute Hakata | |
| 0956-26-0505 | Hotel Sunroute Sasebo | |
| 096-322-2211 | Hotel Sunroute Kumamoto | |
| Fairmont Hotels&Resorts | 1-800-257-7544 | U.S.A./Canada |
|
International Toll-free Reservations
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| Raffles Hotels & Resorts | 1-800-768-9009 | U.S.A./Canada |
|
Telephone numbers with access code
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| Swissotel Hotels & Resorts | 1-800-637-9477* | U.S.A./Canada |
| 1-800-12-1043* | Australia | |
| 1-800-232-5901* | Singapore | |
| 800-90-8276* | Hong Kong | |
| 0120-66-0815* | Japan | |
| 400-120-0636 | China | |
| 00-800-6379-4771* | France/Germany/U.K./Italy/Switzerland | |
| The Peninsula Hotels | 1-866-382-8388* | U.S.A. |
| 011-800-2828-3888* | Canada | |
| 00800-2828-3888* | U.K. | |
| 00800-3046-5111* | France/Germany/Switzerland | |
| 1-800-116-888* | Australia | |
| +852-2926-2888 | Hong Kong | |
| 00-800-2828-3888* | Taiwan (ROC) | |
| 10-800-852-3888 | China (North) | |
| 10-800-152-3888 | China (South) | |
| 001-800-2828-3888* | Singapore/Thailand | |
| 0120-554-500* | Japan | |
| THE TERRACE HOTELS | Japan | |
| 0980-51-1333 | The Busena Terrace | |
| 098-864-1111 | The Naha Terrace | |
| 098-983-3333 | The Atta Terrace Golf Resort & Club Towers | |
| 0980-51-1113 | The Terrace Club Wellness Resort at Busena | |
| Tokyu Hotels | 1-800-428-6598* | U.S.A./Canada |
| +1-212-490-0456 | North America (Ouside U.S.) | |
| 0120-21-5489* | Japan | |
| +81-3-3462-0109 | Japan (Direct Dial) | |
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