To help us provide you with the necessary service for your needs please let us know how we can help you. Here you will find all the important information you need about:
Flights operated by our airline alliance or franchise partners may have their own restrictions so please contact us before you fly.
It is now the responsibility of the airport operators, within the EU to assist anyone with a disability during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability.
Airlines should provide the airport operator with advance information so that the appropriate service can be offered. To enable us to pass your request to them, where possible, please contact us 48 hours in advance.
To find out more information about the services available at:
If you need mobility assistance to help you through the airport, please request it once you have made your booking, so that this service can be provided.
If you already have a booking with British Airways you can request mobility assistance through Manage My Booking.
Once you have made your booking with us, please inform us if you are travelling in your own wheelchair or other mobility aid, so that we can make the necessary arrangements to help you make the most of your journey.
It is your responsibility to provide sufficient information about your wheelchair/mobility aid and batteries prior to travel.
Dependant upon the type of wheelchair/mobility aid being used, a number of safety measures will need to be taken before the flight and you will need to provide information to enable airport staff to assist you. Typical examples of those safety measures to be taken are detailed below.
Protect the wheelchair/mobility aid from inadvertent operation i.e. remove the key, deactivate using the joystick, deactivate using an isolation switch or buttons.
If you cannot do this you will need to disconnect the battery and protect it against short circuiting by insulating battery terminals.
To ensure safe carriage of your wheelchair/mobility aid it would be very helpful if you brought the manufacturers instructions (re: disconnection of batteries) with you to the airport.
Please note that you cannot travel with wet-cell batteries for any purpose other than for powering wheelchairs.
The crew cannot assist you with breathing apparatus, eating, medication or going to the toilet, although they will help you get to and from the toilet when there is an on-board wheelchair available.
If you are visually impaired, please contact us so that we can make the necessary arrangements.
The assistance that we offer visually impaired passengers is:
If you are hearing impaired, please contact us so that we can make the necessary arrangements.
The assistance we can offer hearing impaired passengers is:
Certified Assistance Dogs for blind, deaf or disabled passengers travel free of charge in the aircraft cabin on all British Airways services within the UK.
In addition Assistance Dogs that are compliant with the Pet Travel Scheme may be carried, in the cabin of the aircraft on certain international routes.
If you have any other additional needs that may require assistance from British Airways, please contact us.
British Airways is covered by this rule for any flight that begins or ends at a US airport. A full copy of the rule is available for viewing on request at our airports serving the US.
An accessible copy of the rule can also be obtained from the US Dept of Transport directly using the following methods:
