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Error in JAL Domestic Check-in System

On August 2, 2009, at 2:26pm, an error occurred in Japan Airlines domestic check-in system which affected check-in processes for domestic flights at airports in Japan.
It resulted in the cancellation and delay of domestic flights, and web check-in services were also interrupted and unavailable till the following morning at 2:40am.

We sincerely apologize to customers who were greatly inconvenienced by the incident.
We will investigate the cause of the system glitch and will strive to prevent such occurrences in the future.


August 3, 2009
Japan Airlines

 

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