Special Handling in relation to the influenza A(H1N1)

Japan Airlines is cooperating closely with relevant authorities to stay updated with the latest information and will take appropriate actions where required.

Special arrangements for a comfortable flight
In light of the outbreak of the influenza (A/H1N1), JAL has taken special measures to ensure a comfortable flight.

• ·The air-cleaning systems onboard JAL aircraft have been fitted with the highest grade of filter that has been authorised by aircraft makers, to ensure the air in the cabin remain clean.

Quarantine procedures at the Airport

• 1. Quarantine procedures at the Airport
  The Japanese government has been announced a new policy on battling of influenza A(H1N1).
  The onboard quarantine procedures that have been conducted for flights originating from Mexico, USA (excluding Hawaii/Guam), Canada and Brazil is now suspended from May 22 , 2009. With the exception when advance information is provided about passengers suffering fevers and other flu-like symptoms are observed prior to arrival.
  The submission of Questionnaire on Health Conditions is also suspended from June 19, 2009.



• 2. Quarantine procedures at overseas airports.
  Passengers may be required to measure body temperature and submit a quarantine questionnaire at some airports according to instructions given by the local authorities. Additionally passengers may be required to undertake a quarantine inspection by health officers in the cabin on arrival and prior to disembarkation. We would like to ask for your understanding that disembarkment may require additional time to complete a quarantine inspection in the cabin.
  Thank you for your understanding and cooperation.



• 3. Increased Quarantine procedures at Mainland China Airports (not including Hong Kong).
  Increased levels of Quarantine screening on arrival at Mainland China Airports (not including Hong Kong) may result in passengers with flu-like symptoms, such as a high fever, being quarantined at local hospitals or hotels.
  We would like to ask for your cooperation and understanding that prior to departure; passengers with flu-like symptoms may be refused boarding depending on their health conditions.
  Thank you for your cooperation and understanding.

July 1, 2009
Japan Airlines