Award Tickets Notification of change to rules

There will be changes to the rules for using JAL Group Airlines Domestic Award Tickets and JAL International Award Tickets

JAL Group Airlines Domestic Award Tickets

1. Miles required for a one-way (1 sector) award ticket are half the miles required for a round-trip award ticket (2 sectors).

Effective date: Reservations changes made on/after April 1, 2017

  • Japan Region: April 1 at 0:00 Japan time
  • American Region: April 1 at 1:00 U.S. Pacific Time
  • Europe/Middle East/Africa Region: April 1 at 1:00 U.K. Time
  • Asia/Oceania Region: March 31 at 23:00 Hong Kong Time
Reservations made until March 31, 2017
Zone A	Round-trip (2 flight sectors) 12,000 miles One-way (1 flight sector) 7,000 miles
Zone B	Round-trip (2 flight sectors) 15,000 miles One-way (1 flight sector) 8,500 miles
Zone C	Round-trip (2 flight sectors) 20,000 miles One-way (1 flight sector) 12,000 miles
New reservations made on/after April 1, 2017
Zone A	Round-trip (2 flight sectors) 12,000 miles One-way (1 flight sector) 6,000 miles
Zone B	Round-trip (2 flight sectors) 15,000 miles One-way (1 flight sector) 7,500 miles
Zone C	Round-trip (2 flight sectors) 20,000 miles One-way (1 flight sector) 10,000 miles

Learn more about zones

2. The rules for booking neighbor island routes will change.

Currently, two sectors on JTA/RAC Ryukyu island routes may be combined with two sectors on JAL/JTA Hokkaido/Honshu/Shikoku/Kyushu - Okinawa (Naha, Ishigaki, Miyako, Kumejima) routes with an additional 5,000 miles if the reservation is made at the same time. This service will no longer be available for new reservations made on/after April 1, 2017.
Effective date: Reservations changes made on/after 00:00 on April 1, 2017 (Japan time)

Reservations made until March 31, 2017
Example: When flying Tokyo (Haneda) - Okinawa (Naha) - Ishigaki (round-trip)
Tokyo (Haneda) - Okinawa (Naha) 15,000 miles Okinawa (Naha) - Ishigaki 5,000 miles
Total required mileage 20,000 miles
New reservations made on/after April 1, 2017
Example: When flying Tokyo (Haneda) - Okinawa (Naha) - Ishigaki (round-trip)
Tokyo (Haneda) - Okinawa (Naha) 15,000 miles Okinawa (Naha) - Ishigaki 12,000 miles
Total required mileage 27,000 miles

3. There will be changes to the rules for changing Class J award tickets.

When reservation changes are made to Class J award tickets, Class J for the new flight may not be available or scheduled. In such cases, the mileage deducted for the Class J seat will be reinstated to the original JMB account.

  • *To change a Class J award ticket to an Economy Class award ticket, please contact the JMB Domestic Award Reservations Desk by phone. These change requests will no longer be accepted on the JAL website or JAL mobile site.
  • *Changes to class of service will not be permitted for reservations made using discount mileage or other promotions.
opens in new windowJMB Domestic Award Reservation Desk

  • Mileage cannot be returned if it has expired at the time of the reinstatement request.
  • Valid for reservation changes that involve a change of boarding class and that are made on/after April 1, 2017.
  • Reservation changes must be made by the designated deadline.

Effective date: Reservations changes made on/after 00:00 on April 1, 2017 (Japan time)

Examples

  • Reservation change made on March 10, changing a Class J award ticket with a April 15 flight date to a Economy Class award ticket:
    The mileage deducted for the Class J seat will not be reinstated.
  • Reservation change made on April 1, changing a Class J award ticket with a April 15 flight date to a Economy Class award ticket:
    The mileage deducted for the Class J seat will be reinstated.
  • First reservation change made on March 12, changing a Class J award ticket with a April 15 flight date to a Economy Class award ticket. Second reservation change made on April 10, changing the flight date to April 16 with no change to the boarding class:
    The mileage deducted for the Class J seat will not be reinstated.

4. Japan time will be used in all regions to determine the deadlines for new award reservations and reservation changes.

Currently, the deadlines for new award reservations and reservation changes are based on each JMB region's business closing hours, or set to 23:59 local JMB region time for requests made via the JAL website. These deadline time zones will be standardized and based on Japan time in all regions, including regions other than Japan.

Effective date: Requests made on/after 00:00 on April 1, 2017 (Japan time)

(Example) Deadline time in regions outside of Japan for new award reservations and reservation changes for flights that close at 00:00 Japan Time:

American Region: 7:00 US Pacific Time on the day before the deadline date

Europe/Middle East/Africa Region: 15:00 England Time on the day before the deadline date

Asia/Oceania Region: 23:00 Hong Kong Time on the day before the deadline date

* In American Region, the deadline is 8:00 on the day before the deadline date when US Pacific Daylight Time is applicable.
* In Europe/Middle East/Africa Region, the deadline is 16:00 on the day before the deadline date when England Daylight Time is applicable.

5. Changes will be made to the rules for checking in at the airport.

Starting from April 1, 2017, each traveler will be required to bring one of the following items*1 in order to check in at the airport, regardless of whether the traveler will be accompanied by the JMB member whose miles were deducted to book the award ticket.

  • *urrently, if the traveler is accompanied by the JMB member whose miles were deducted to book the award ticket, he/she is able to check in at the airport by using the JMB membership card or JALCARD of that JMB member. This method will no longer be available for check-in from April 1, 2017.
  • *1Required items for check-in and boarding
  • JMB membership card or JALCARD
  • Mobile device containing the JAL IC app (with the JAL IC Pocket app or the JAL Touch & Go app downloaded and installed)
  • e-ticket itinerary/receipt
  • Two-dimensional barcode
  • 8-digit order number
    (Alphanumeric characters displayed on the JAL website's reservation completion screen or reservation details screen.
    The order number is displayed only when making a new reservation on the JAL website for travelers other than the JMB member whose miles will be deducted to book the award ticket.)

Effective date: Flights boarded on/after April 1, 2017

JAL International Award Tickets, JAL Group Airlines Domestic Award Tickets, and JMB Partner Airlines Award Tickets

When using the Mileage Reinstatement Service for Unused Awards, the payment by miles option will no longer be available for paying the refund charge.

When cancelling/refunding a completely unused award ticket, payment of ¥3,100 (or the local equivalent for regions other than Japan) will be the only option available for paying the refund charge. Payments made with miles will no longer be accepted for refund charge payments.

  • *The refund charge must be paid by credit card only.
    Please note that some credit cards will not be accepted.

Effective date: Cancellations/refunds made on/after 00:00 on April 1, 2017 (Japan time)

JAL Group Airlines Domestic Award Tickets

1.Return Trip Confirmation Service for booking JAL Group Airlines Domestic Award Tickets will no longer be available.

Return Trip Confirmation Service for booking JAL Group Airlines Domestic Award Tickets, the service allowing passengers to book tickets for the 2nd sector and so forth before the booking start date at the same time of booking a ticket for the 1st sector if the whole itinerary ends within 15 days from the departure date for the 1st sector (the same day of the week 2 weeks after), will no longer be available.

  • * Return Trip Confirmation Service for individual fares (domestic tickets) is not available if tickets for return flights or connecting flights are booked in combination with award tickets.

Learn more about Return Flight Confirmation Service

Effective date: Reservations made on/after 00:00 on July 1, 2017 (Japan time)

Reservations made on/before June 30, 2017

June 15 Reservation date(Reservation/purchase period)August 15 Departure date (Return Flight Confirmation Service applied
Departure date (August 15) + 15 days)August 29 Return date

Reservations made on/after July 1, 2017

July 15 Reservation date(Reservation/purchase period)September 15 Departure date (Booking not available)September 20
Return date

Example: The above itinerary assumes July 15 as the reservation date, with a departure date of September 15 and return date of September 20.
Tickets cannot be booked before the date two months from the flight date. Therefore, tickets for the return flight (September 20) cannot be booked as of July 15.
Tickets for the return flight can be booked on/after 09:30 on July 20 (Japan time) , the date two months from the return date of September 20.
  • * Round-trip tickets can be booked on/after the date two months from the return date.
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