Learn more about our various assistance to meet your needs, from boarding at the departure airport to claiming your baggage upon arrival.
- Assistance when making reservations
- Assistance at the airport
- Assistance in flight
When you book your travel through our local reservation office or your travel agent, please be sure to tell them of any special requirement you have.
International reservations, ticket purchase, and information
0570-025-121* (toll) 8:00 a.m.-7:00 p.m. daily
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
Domestic reservations, ticket purchase, and information
0570-025-121* (toll) 7:00 a.m.-8:00 p.m. daily
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
JAL Priority Guest Reservations
0120-747-707* (toll-free) 9:00 a.m.-5:00 p.m. daily
Please use the following numbers when toll-free numbers are not accessible (cellular phones, international calls, etc.).
All applicable fees will be charged. TEL: 03-5460-3783*
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
Passengers outside Japan should contact their nearest 
JAL reservations or sales office.
JAL Smile Support Desk
0120-25-0001* (toll-free) 7:00 a.m.-8:00 p.m. daily
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
FAX Reservation Service
FAX: 0120-747-606 (toll-free)
Fax us your reservation in free format.
We will reply by the next day of receiving your request, between 9:00 a.m. and 8:00 p.m..
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