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A Guide for Passengers with Disabilities (JAL PRIORITY GUEST SUPPORT)

To Ensure a Comfortable, Enjoyable Journey

Please read the following before boarding the aircraft.

General Precautions


Wear clothing that is loose around the waist and stomach. Stay covered up (use the blanket provided onboard).

Eating and Drinking

Proper eating and drinking will enhance your comfort both during and after your flight. Avoid eating or drinking too much. Be careful not to drink a lot of carbonated beverages. Drink alcohol in moderation. Drink water and juices frequently during your flight.

Moderate Exercise

To prevent vein thrombosis in the legs, move and stretch your legs at regular intervals.

Contact Lens

It is recommended to remove contact lens and wear glasses if your eyes are irritated.

Personal Medication

Bring your own personal medication on board with you.

Seat belt

Keep your seatbelt fastened whenever you are seated.

Turbulence occurs when an aircraft travels through unstable air currents, causing severe shaking. Although it usually occurs when the aircraft travels through clouds, it can also occur where there are no clouds, making it hard to predict

Sinuses, Throat, and Eyes

Thirst, a dry nose or throat, or dry skin and eyes can lead to discomfort, which can be alleviated by the use of moisturizing creams and eye drops. Be sure to drink a moderate amount of liquids. Gargle occasionally. Using a mask is also effective.

The Middle Ear

Sometimes passengers' ears may hurt or feel plugged up during takeoff and landing. This is due to the air of the middle ear behind the eardrum expanding or contracting due to changes in onboard air pressure.

If your ears start to hurt during the flight, try swallowing, yawning, or sucking on a candy. If this does not help, try the Valsalva maneuver (ear clearing). First blow your nose.

Then hold your nose, take a small breath, close your mouth, and blow so that the air is forced out through your ears. Be careful not to blow too hard. Finally swallow. If you need something to relieve the pain, let your cabin attendant know.

Inner Ear Inflammation in Infants

Small children sometimes cry when the aircraft is ascending or descending.

This is often caused by pain in the ears. Give the child some milk or juice to drink in order to open up the Eustachian tube.


Toothache is caused by air expanding or contracting inside cavities or teeth being restored.

Go to your dentist to take care of any cavities before your trip.

If the toothache is severe, please ask the cabin attendant for pain relief medication.

For more information, please see "For a Pleasant Flight."