This information is for customers who have been diagnosed with sleep apnea syndrome (SAS).It will be an onboard flight guide for customer who is receiving CPAP therapy.
If operation of medical equipment is difficult on your own, Operation tail attendant will be necessary to have.
For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding, during take-off/ landing, and in an emergency.
The escort cannot be accompanied by an infant under 3 years old. In this case, another escort is required to care of the infant.
Also, if customer using CPAP accompanied by an infant and /or a child, please contact JAL Priority Guest Center.
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
We advise you to come to the airport early with sufficient time. We require checking the CPAP itself visually at the airport.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
Priority Guests can benefit from our pre-boarding service. Please contact our staff near the gate for this service.
|CPAP operational time||A PC electric source is not on during take-off, landing and when the aircraft is parked on the ground.|
|The seat where CPAP can be used||Customers need to check if PC-power source is available on the flight intended for booking.
|PC power sources||The PC electric source is limited to equipment using up to 110V/60Hz/maximum electric power consumption of 75W.
Please contact us in advance and inform us of the name and the type of battery used.
The customer is required to bring batteries to last the 1.5 times the total schedule flight time.
Please feel free to inquire.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.