The environment on the airplane is unique. We recommend that you consult with your family doctor in advance to check if your condition is safe for air travel.
You may be required to prepare a JAL medical information form in advance depending on your condition. Please contact us if any assistance is required. For details, please refer to [Medical Information Form(MEDIF)].
For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding or taking-off/landing, and emergency.
The escort above cannot be accompanied by an infant under 3 years old. In this case, please arrange another escort to take care of the infant.
Furthermore, a Priority Guest accompanied by an infant and/or a child must also arrange another escort to take care of the children.
Please see "Customers with walking disabilities" if customer need a wheelchair at the airport
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
We advise you to come to the airport early with sufficient time.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
We have no restriction.
Priority Guests benefit from pre-boarding. Please request to our staff near the gate if you want to do.
We have no facilities to keep the medicine in the controlled temperature situation. Please prepare the necessary environment yourself and take home any hypodermic needles for proper disposal.
Flight attendants are trained only in FIRST AID and are not permitted to administer any injections, or to give medications. We advise an escort to provide any assistance and functions required by the customer during the flight.
Please advise us upon reservation, if prefer Bland Meal in advance.
Upon you request, we can escort you to the arrival lobby and assit you to meet up with your pick up.
We will help you with your CIQ(international flight) procedure and assist you at the baggage area.
Please feel free to inquire this service.
It may take some time until airport staff come and assit you when you request this service.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.