For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding, during take-off/ landing, and in an emergency.
The escort cannot be accompanied by an infant under 3 years old. In this case, another escort is required to care of the infant.
Also, if your vison is impaired, and traveling with an infant and/or a child is required, Please contact [Information & Reservation] or JAL Priority Guest Center.
A guide dog is accepted without charge.
For details, please see "Customers requiring an assistance from a seeing eye dog, hearing dog, and companion dog".
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
You can bring a cane or any other supportive device with you into cabin without charge.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
Priority Guests can benefit from our pre-boarding service. Please contact our staff near the gate for this service.
If you request, our airport staff can escort you to the aircraft.
Upon you request, we can escort you to the arrival lobby and assit you to meet up with your pick up.
We will help you with your CIQ(international flight) procedure and assist you at the baggage area.
Please feel free to inquire this service.
It may take some time until airport staff come and assit you when you request this service.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.