If a customer is unable to keep an upright position on the aircraft from take-off to landing, stretcher service can be arranged.
To arrange the necessary assistance onboard and at the airport, please advise us the physical conditions upon reservation.
As we have deadline dates for arranging rental body support belt and Rental child seat. Please contact our reservation center for arrangement as soon as your travel plan is decided.
Belt size (width 11cm length 145cm)
96 hours prior to international and domestic flight departure date.
|How to use||The body support belt is used to secures body to the upright positioned seat. The normal seat belt also needs to be buckled.
Basically, the seat in front of a wall or the last seat row is assigned.
|Reservation deadline||DOM Three days prior to the day of departure.
INT 96 hours prior to the departure time of international flights.
|How to use||weighting between, 2.3 to 18kg(5~40ponds), and less than 102cm in height.|
Upon reservation we will require the customers, high, weight and height from shoulder to hip when seated. (These measurement are needed to prepare the Rental child seat)
Please contact us as soon as your travel plan is decided as we need to check if your Child seat can be used onboard.
For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding, during take-off/ landing, and in an emergency.
The escort cannot be accompanied by an infant under 3 years old. In this case, another escort is required to care of the infant.
Also, the priority guest(customer who cannot keep an upright position) accompanied by an infant and/or a child is required, we require you to arrange an another escort to take care of the children.
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
Basically, the seat in front of wall or the last seat row is assigned.
We advise you to come to the airport early with sufficient time.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
Priority Guests can benefit from our pre-boarding service. Please contact our staff near the gate for this service.
We require you to fasten your seatbelt on the seat even if you using the rental body support belt.
We require customer using the grental child seath to use the shoulder harness.
Upon you request, we can escort you to the arrival lobby and assit you to meet up with your pick up.
We will help you with your CIQ(international flight) procedure and assist you at the baggage area.
Please feel free to inquire this service.
It may take some time until airport staff come and assit you when you request this service.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.