Please advise us upon reservation of your request for assistance at the airport or in the cabin.
Please refer to [Customers with Walking Disabilities] if you require the use of a wheelchair.
We are required to check if you can take care of your personal needs in the cabin upon reservation. If not, for safety reasons, we need to ask you to have an escort or attendant who can help and assist when boarding, during take-off/ landing, and in an emergency.
The escort above cannot be accompanied by an infant under 3 years old. In this case, please arrange another escort to take care of the infant.
Furthermore, a Priority Guest (Intellectually disabled or developmentally disabilities) accompanied by an infant and/or a child must also arrange another escort to take care of the children.
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory
We advise you to come to the airport early with sufficient time.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
Priority Guests are subject to the same security requirements as general customers.
You cannot receive simplified screening or priority over other customers at security checkpoints simply because you have the disabilities.
If you have any prior request you want to make at the airport, please do so upon reservation. We offer service such as "assistance to the gate", if requested.
Priority Guests can benefit from our pre-boarding service. Please contact our staff near the gate for this service.
Please advise us you request for assistance in the cabin.
Our airport staff can take you to the arrival lobbies or to your pick up at your request.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.