We have a board for simple communication usage at all domestic airports, Tokyo Yurakucho, JAL Plaza and in Cabin.
Please inquire through emails or by fax when you have trouble with JAL website. FAX service number for with these disabilities.
Please contact [Information & Reservation] or your travel agent, if you have any special needs.
Please advise us the manufacturer and the product name upon reservation.
For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding, during take-off/ landing, and in an emergency.
The escort cannot be accompanied by an infant under 3 years old. In this case, another escort is required to care of the infant.
Also, the priority guest (hearing and speech disabilities) accompanied by an infant and /or a child, please contact to JAL Priority guest center in [information about services for disabled customers].
A service dog is accepted free of charge.
For additonal information, please refer to "Customers requiring an assistance from a seeing eye dog, hearing dog, and companion dog".
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
Priority Guests can benefit from our pre-boarding service. Please contact our staff near the gate for this service.
Regarding aircraft safety briefings provided by video, captions are provided on the video as a standard service for customers with hearing disabilities.
Flight attendants will make sure you are advised when the safety video is about to begin. For additional information, please refer to "Communication Board".
Our airport staff can take you to the arrival lobbies or to your pick up at your request.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.