Please advise JAL Priority Guset center or travel agent if below situation applies to your travel.
For safety reasons, a customer is required to travel with an escort or attendant who can help and assist when boarding or taking-off/landing, and emergency.
The escort above cannot be accompanied by an infant under 3 years old. In this case, please arrange another escort to take care of the infant.
Furthermore, a Priority Guest(customer who required any kind of help by escort) accompanied by an infant and/or a child must also arrange another escort to take care of the children.
For details, please see if customer need a wheelchair at the airport.
Please advise us if you have any seating preference, such as seat with movable armrests or a seat near lavatory.
Basically, the seat in front of wall or the last seat row is assigned.
We advise you and your group to come to the airport early for necessary arrangements.
We can go over and check the immigration and boarding procedures upon your check in.
Customer need to transfer to our wheelchair after check in.
We require the customers or the customers escorts to remove the battery and the plugs for safety.
We require all customers to check in their own baggage separately.
Please refer to below for details on wheelchair-accessible lavatory and airport facilities.
Security check procedure needs to be done per customer. As security process may the time, Please take security check each one, sometimes it's take a long time to pass the check. We advise our wheelchair customers to use different security gates whenever possible.
We also advise our wheelchair customers to go to lavatory in advance, before the boarding time as the aircraft restrooms are not ready for usage till after the aircraft is on a cruising altitude.
Please ask our staff for any information regarding your concerns of wheelchair usage at the airport.
Priority guests can benefit from our pre-boarding service.
Please come to the boarding gate at least 30min before the departure time.
If you want to use your wheelchair to the gate, please come earlier to the gate as we need to arrange staffs to check your wheelchair in at the gate.
Please advise our Flight attendants how we can assist the customer onboard during the flight
We will take you to customers you're to meet or to a arrival lobby or such, if necessary.
Please feel free to inquire.
0120-747-707(toll free dial)
(Please replace /at/ with @.)
0120-747-606(toll free dial)
365 days a year
Customers in Japan and Guam are (exclusively) qualified to access the JAL Telephone Relay Service through chat(function).
Helping customers travelling with babies,expexting mothers and senior customers.