JAPAN AIRLINES

A Guide for Customer with Disabilities JAL PRIORITY GUEST SUPPORT

Guide to Priority Guest Card

Applicable only in Japan.
We offer a "Priority Guest Card" to allow our frequent customers ease of travel.
This card eliminates the need to continually provide existing requests at the time of booking.

Contact Us

Information & Reservation

  • *The content of the conversation will be recorded or monitored to ensure the service quality.

0570-025-121(toll)

INT8:00 a.m.-7:00 p.m. daily

DOM7:00 a.m.-8:00 p.m. daily

  • *Contact numbers when calling international or from IP-phone.
Tokyo

03-6733-3062(toll)

Information about services for disabled customers

JAL Priority Guest Center

0120-747-707(toll free dial)
9:00am-5:00pm.daily

For customers with hearing/speech impairments

E-mail

jal_priority/at/jal.com
(Please replace /at/ with @.)

FAX

0120-747-606(toll free dial)
365 days a year

  • *Fax us your relevant information(no official application form required).
Other

Customers in Japan and Guam are (exclusively) qualified to access the opens in new windowJAL Telephone Relay Service through chat(function).

Information for JAL Smile Support Service

DOM JAL Smile Support

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