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A Guide for Passengers with Disabilities (JAL PRIORITY GUEST SUPPORT)

FAQ

List of Questions

Q11 I am a scuba diver. Are there any precautions for air travel?
A11

Taking a flight directly after scuba diving poses a risk of decompression sickness, as onboard air pressure is less than on the ground. The initial symptom of the illness is joint pain in the hands and feet.

If you experience joint pain during a flight, remain still and try to keep warm. Tell the cabin attendant. Wait at least 24 hours after scuba diving before boarding a plane.

Q12 I am an ostomate. Can I bring the scissors for my flange?
A12

Scissors of all types, even those used for medical purposes for ostomate should be treated exactly the same way as restricted articles for carry-on baggage and therefore, should be put in checked baggage. Please prepare the pre-cut flange before security screening.

Q13 Can I bring my child seat in the cabin?
A13

You may bring your own child seat into the cabin. BUCKET TYPE (Forward/Rear facing type and Convertible type) Child Seats which satisfy either one of the following standards may be used onboard.

A certain product of Child Seat out of BOOSTER SEAT TYPE Child Seats without a seat back or sides and VEST AND HARNESS TYPE Child Seats with only a seat back but no seating surface or sides can be used. Please contact us for the details.

  • Satisfy Japanese standards (apparatus type with specific standards) and is affixed with the prescribed mark.
  • Satisfy Western standards (ECE, FMVSS) and is affixed with the prescribed mark.
  • "TSO-C100b" is shown on Child Seat.
  • The aircraft seat belt buckle (2.5cm thick, 6.5cm wide, 6.5cm long) can be slipped through the hole of the Child Seat belt.
  • The infant/child can be seated in the Child Seat and does not exceed the weight limitation shown on the Child Seat.

Q14 How do I get assistance such as wheelchair service from the curbside?
A14

We have no curbside luggage check-in at all airports. Please have someone stop at JAL's check-in counter in the terminal to request curbside wheelchair assistance. We will arrange to have assistance provided quickly.

Q15 Can JAL transport patients who require to travel overseas for medical treatment?
A15

We are ready to help you with medical transportation.

If necessary, we can equip our aircraft with a stretcher or medical oxygen bottles. But passengers are requested to arrange their own medical escort, medical equipment and transportation between the hospital and airport.

We will take care to maintain a degree of privacy so that the passenger, escort and family can relax onboard our flight.

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