Is there any service for elderly passengers?
Many seniors have illnesses or concerns about health. Please reduce the burden as much as possible.
If you feel unwell during your flight, do not hesitate to consult with the cabin attendant. JAL is well known for taking good care of elderly customers who may sometimes need a little extra assistance.
The airport courtesy wheelchair service is available to transport you to your departure gate and during your connection. This is especially useful in large international airports, where you may have to walk long distances from check-in to the depar ture lounge. Staff can also provide additional assistance when arriving at your destination.
"JAL Smile Support" is available on domestic flights to help passengers aged 65 years and older, such as escorting them to the boarding gate on departure, or to transportation means on arrival. Let us help make your travel easier.
I am a diabetic and need to carry needles onboard. Can I do this?
Diabetic passengers do not require advance medical clearance to travel, provided their condition is stable and they can take care of their own medication requirements. You are recommended to carry a letter from your doctor confirming the need to carry syringes and needles in the aircraft cabin.
When passengers need to make an injection in the cabin for medical reasons, in general, can be kept at room temperature (below 25°C) for up to a month without losing its effectiveness.
Since there are no facilities in the cabin for refrigeration, please prepare a cooling container yourself.
Passengers are requested to take home their hypodermic needles for proper disposal. Hypodermic needles can injure other people if not safely disposed. Battery operated glucose monitors with EMI certification may be carried in hand luggage.
For details, please see "Personal Medical Equipment."
JAL can provide a Diabetic meal, if required, on all our international flights. There are about 600-700 kilocalories per meal.
For details, please see "For Passengers Requesting Special In-flight Meals."
Can I bring personal medications?
Yes. If your medication such as Insulin, eye lotion for glaucoma or dialysis solutions need to be kept warm or cold, you should discuss the best way to store them with your pharmacist. Our staff cannot take care of medication or store it in aircraft refrigerators as they may be damaged, frozen or forgotten to be returned.
You should have medication that has a professionally printed label. If possible, retain the medicine in the original containers supplied by the pharmacy. You should also carry a certificate from your doctor verifying the need for medication
For details, please see "Medical Information Form (MEDIF)."
I have a cardiac pacemaker (or ICD). Is there any problem? / I have a metal joint replacement. Is there any problem?
Although there are no problems when boarding an aircraft, the metal detector at security checkpoints might react to a pacemaker. Please present a certificate in advance, and inform the security check agent that you are wearing a pacemaker.Passengers flying to overseas airports are recommended to prepare a certificate in English.
Customers who have undergone a surgical operation
for a cardiac disorder including an implantation in the past 2 weeks
or who suffer a serious heart disease are requested to refer to
"Medical Information Form (MEDIF)."
Can I travel on a JAL flight whilst pregnant?
As pregnancy is not an illness, air travel does not usually present health concerns for pregnant women. However, we recommend careful planning in consideration of your destination and schedule.
Precautions before travel:
- Consult your doctor in advance to see if it is safe for you to fly.
- Consult with your doctor if you have any systems such as bleeding or morning sickness, or if you have any complications including threatened miscarriage, anemia, or toxemia of pregnancy during pregnancy.
- Reduce stress as much as possible.
- The best time to travel during pregnancy is the stable period between 12 and 28 weeks.
Expectant mothers traveling within four weeks (28 days) of expected delivery date are requested to carry with a letter from doctor, stating the pregnancy is uncomplicated and confirming the expected date of delivery.When the due date is in 14 days or less for international flight, 7 days or less for a domestic flight, an obstetrician must accompany the expectant mother.
A consent form and Medical Information Form from your doctor are required for the following cases on international routes:
- When the due date is not certain.
- When multiple births may be expected.
- When there were previous premature births.
Belt extensions are carried on all JAL flights for use, if required, by expectant mothers.
For details, please see "Medical Information Form (MEDIF)" and "Belt extensions."
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