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A Guide for Passengers with Disabilities (JAL PRIORITY GUEST SUPPORT)

FAQ

List of Questions

Inquiries: JAL Priority Guest Reservations

Reservations and purchasing

  • Domestic flights 7:00 a.m.-8:00 p.m. daily
    0570-025-121*(toll)
  • International flights 8:00 a.m.-7:00 p.m.daily
    0570-025-121*(toll)

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Reservations and Information for the Hearing and Speech Impaired

FAX: 0120-747-606
operationg hours 9:00 a.m. - 6:00 p.m. daily

Fax us your reservation in free format.

Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).

Information regarding boarding

JAL Priority Guest Reservations

toll-free numbers: 0120-747-707*

9:00 a.m.-5:00 p.m. (Open daily)

  • -Please use the following numbers when toll-free numbers are not accessible (cell phones, international calls, etc.).
    All applicable fees will be charged. Tel.03-5460-3783*
  • -Passengers outside Japan should contact their nearest JAL reservations or sales office.
  • *The content of conversation with the customer may be recorded or monitored to ensure quality service.

JAL PRIORITY GUEST SUPPORT Top Page

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