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A Guide for Passengers with Disabilities (JAL PRIORITY GUEST SUPPORT)

FAQ

List of Questions

For additional questions, please contact the JAL Priority Guest Reservations.

Inquiries: JAL Priority Guest Reservations

Reservations and purchasing

  • Domestic flights 7:00 a.m.-8:00 p.m. daily
    0570-025-121*(toll)
  • International flights 8:00 a.m.-7:00 p.m.daily
    0570-025-121*(toll)

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Reservations and Information for the Hearing and Speech Impaired

FAX: 0120-747-606

Fax us your reservation in free format.
We will reply by the next day of receiving your request, between 9:00 a.m. and 8:00 p.m..

Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).

Information regarding boarding

JAL Priority Guest Reservations

toll-free numbers: 0120-747-707*

9:00 a.m.-5:00 p.m. (Open daily)

  • -Please use the following numbers when toll-free numbers are not accessible (cell phones, international calls, etc.).
    All applicable fees will be charged. Tel.03-5460-3783*
  • -Passengers outside Japan should contact their nearest JAL reservations or sales office.
  • *The content of conversation with the customer may be recorded or monitored to ensure quality service.

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