JAPAN AIRLINES

A Guide for Customers with Disabilities JAL PRIORITY GUEST SUPPORT

Cabin Environment

After take-off, an aircraft slowly gains altitude before reaching a height of 10,000m and a speed of 900 km/h, just below the speed of sound. Inside the aircraft, an environment similar to that on the ground is artificially created using air conditioners and air pressurization equipment. However, this environment is still significantly different from that on the ground. Please check the information before traveling.

For a Pleasant Flight

Onboard Air Pressure and Function

Onboard air pressure when the aircraft is in level flight is 0.8, which is about the same environment as at 2,000m above sea level. The change in air pressure occurs onboard during the 15 to 30 minutes of both after takeoff and before landing. Upon ascending, any trapped gas in the body will expand leading to pain or uncomfortableness of the ear and your body.

Decrease of onboard oxygen level

With the decreasing of the oxygen level onboard upon accendng, the Oxygen will drop to 80% of which that is on the ground. From this change, you may experience, repertory disorder, cardiac disorder and brain related disorders. Also it is said that customer with heavy symptoms of faintness, and during the late stage of pregnancy may be affected.

Customers Not Suited For Air Travel

JAL's policy denies passage of any customer suffering from a potentially infectious disease. If you suffer from any of the following health conditions, we strongly suggest that you consult your doctor for advice before travel. If you have any concerns or doubts about your fitness for travel, please consult with your doctor. Please contact JAL Priority guest center or opens in new window their nearest JAL reservaions or sales after "checking Guidance for the attending physician" on the medical information form.

Table of the period that a patient is prohibited from attndign school by School Health and Safety Act
Infectious Disease Attendance Prohibition Period (Periodwhen Medical Certificate is necessary)
Influenza Within 5days of onset, and 2days after temperature had dropped(3days in case of child)
Whooping cough Until the characterirstic cough is suppressed, or until 5days treatment with antibiotics id ended
Measles 3days after his/her temperature has dropped
Mumps Within 5days of onset of the swelling on submandibular, sublingual and parotid gland, and major symptoms general condition recovered
Rubella Until the eruption disappears
Chickenpox Until the eruption become scabs
Pharyngoconjunctival 2days after the main symptom disappears
Epidemic keratoconjunctivitis Until a physician or a pediatrician evaluates that the disease becomes non-contageous
Acute hemorrhagic conjunctivitis Until a physician or a pediatrician evaluates that the disease becomes non-contageous
Tuberculosis Until a physician or a pediatrician evaluates that the disease becomes non-contageous
Meningococcal meningitis Until a physician or a pediatrician evaluates that the disease becomes non-contageous

In case of a customer who has Influenza, Rubella, Chickenpox, Meningococcal meningitis, Tuberculosis, epidemic keratoconjunctivitis, or Acute hemorrhagic conjunctivitis, a MEDIF will not be necessary on/after the 11th day after onset, although the school attendance prohibition period is not stated in the law.

Medical Information Form(PDF format:about 83KB)

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Contact Us

Information & Reservation

  • *The content of the conversation will be recorded or monitored to ensure the service quality.

0570-025-121(toll)

INT8:00 a.m.-7:00 p.m. daily

DOM7:00 a.m.-8:00 p.m. daily

  • *Contact numbers when calling international or from IP-phone.
Tokyo

03-6733-3062(toll)

Information about services for disabled customers

JAL Priority Guest Center

0120-747-707(toll free dial)
9:00am-5:00pm.daily

For customers with hearing/speech impairments

E-mail

jal_priority/at/jal.com
(Please replace /at/ with @.)

FAX

0120-747-606(toll free dial)
365 days a year

  • *Fax us your relevant information(no official application form required).

Information for JAL Smile Support Service

DOM JAL Smile Support

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