Passengers with physical disabilities or ailments should contact JAL with any questions.
Please contact the JAL Priority Guest Reservations in advance.
If you have special needs, please let us know through our local Reservations office or your travel agent so that we can better accommodate any special needs you may have. You can make reservations on our website. Currently our website is not compatible with the voice technology software which enables visually impaired customer to use our website.
If you are traveling without an escort, our staff will assist you.
For details, please see "If an Escort Is Necessary."
A guide dog is accepted free of charge.
For more information, please see "A Guide in Braille."
For safety reasons, certain seats cannot be allocated such as upper deck and seats by an exit.
For details, please see "For Passengers Requesting Advance Seat Selection Service."