Passengers with physical disabilities or ailments should contact JAL with any questions.
Please contact the JAL Priority Guest Reservations in advance.
If a passenger is unable to sit in the upright position in the aircraft from take-off to landing, stretcher service should be arranged.
Advance notice required
For details, please see "Medical Information Form (MEDIF)."
For details, please see "Personal Medical Equipment."
If you do not comply with any of the above requirements, JAL reserves the right to deny carriage on the relevant flight until all JAL policy requirements have been met, for example, mistakenly bringing electric equipment without advance notice.
Please come to the airport with sufficient time to check-in.
The processing flow
Usually there are two traffic lines for a stretcher case. The passenger using a stretcher and medical attendants on the ambulance will enter the restricted area of the airport ramp led by airport staff, and embark directly from the car. Meanwhile, the family or escort will follow the same process as other passengers. They must follow the boarding procedure for passengers aboard an ambulance, including CIQ formalities for an international route. JAL will apply for permission at CIQ offices in advance.
We would appreciate the swift installation of medical equipment.
At the airport of arrival, the similar process may be expected for disembarkation and CIQ formalities. We will assist you with anything you need at the airport of departure and arrival such as baggage claim.