Passengers with physical disabilities or ailments should contact JAL with any questions.
- Passengers with Walking Disabilities
- Passengers with Seeing Disabilities
- Passengers with Hearing and Speech Disabilities
- Passengers with Illness or Injury
- Peanut Allergy
- Passengers Using Stretcher
- * Passengers with questions about other conditions such as diabetes or pacemakers should reference the Frequently Asked Questions page.
Please contact the JAL Priority Guest Reservations in advance.
For aircraft on which a passenger with severe and medium peanut allergy will board, we will take measures, such as removal of peanut products from snack and in-flight meals.
- Please offer it until 2 weeks before departure of the flight.
- We do not use peanut products inside aircraft snacks for
international flights, but other types of nuts may be included and served.
Note: Content below 10μg according to ELISA methods. - We cannot control what is brought onboard by other passengers or left by passengers from previous sectors, therefore we cannot guarantee that the flight is completely peanut-free. We recommend you carry injections and drugs prescribed by your physician.
- Parents/guardians/travel companions are expected to administer treatment if this is required.
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