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A Guide for Passengers with Disabilities (JAL PRIORITY GUEST SUPPORT)

Please Consult Us for Your Special Needs

Passengers with physical disabilities or ailments should contact JAL with any questions.

!Please contact the JAL Priority Guest Reservations in advance.

Passengers with Illness or Injury

At Reservations

The environment in the airplane is specific. We recommend that you make arrangements in advance for the following matters.

  1. A Medical Information Form (MEDIF) specifying you are physically fit to travel is required.
  2. At least 48 hours prior to departure of a JAL Group flight, both domestic and international.
  3. A trained attendant is required.

Please return MEDIF by FAX to the local JAL office or to Priority Guest Center +81-3-5460-5676. Final clearance can be provided over the phone. Please ask us for further details when making your reservation.
* On and after 01AUG2011 you do not need to bring your original copy of Medical Information Form to the airport on the day of departure. For further details, contact your nearest JAL sales or reservation office or JAL Priority Guest Reservations.

For details, please see "Medical Information Form (MEDIF)."

At Airports

Allow enough time, at least 1 hour prior to departure, to check-in for your flight.

Personal Medical EquipmentMedical Information Form Is Required

You may bring medical equipment such as an apparatus for dialysis, ventilators, nebulizers, or suction unit into cabin for use during the flight. Medical clearance is required for the use of most medical equipment as we need to ensure that you are fit to fly.

Advance notice required.

  • At least 48 hours prior to departure of a JAL Group flight, both domestic and international.
  • The medical information sheet (MEDIF) completed by an attending physician should be presented

    For details, please see "Medical Information Form (MEDIF)."

  • A trained attendant who can handle such equipment is required. Please ask us for further details when making your reservation.
  • We request evidence or authorization for EMI (Electromagnetic Interference) of the electronic medical equipment for acceptance. In normal circumstances, medical equipment which has been authorized can be used onboard except during taxiing, take off, approach and landing.

It is not possible to guarantee power supply onboard our aircraft, so equipment must be battery operated.

Medical equipments should be fitted underneath a seat or strapped to an adjoining seat (seat needs to be purchased at the applicable fare).

Any batteries are acceptable for operation of life support systems/equipments on aircraft. Please let us know the type of batteries.

Wet cell batteries require special measures, as they are dangerous goods.

JAL cannot be held responsible for any subsequent breakdown or operation failure of any medical equipment.

Medical Oxygen BottlesMedical Information Form Is Required

As oxygen is considered a dangerous good, onboard oxygen must be supplied by JAL, otherwise permission for use must be granted by JAL.

There is a limit to the number of JAL's oxygen bottles.

Arrangements of the oxygen bottle will be started after receiving information of necessary amount per minute.
Please also be noted that JAL might not be able to prepare JAL's oxygen bottles according to stock inventory without concrete information to be needed beforehand, even being requested by advance notice time limit.

We provide oxygen for in-flight use only, not for use at the airport. You will need to make your own arrangements if you need ground oxygen at departure, connecting or arrival cities.

  • Passenger requiring additional oxygen in the cabin If you cannot walk 50m without experiencing shortness of breath, it is recommended that you have your lung function checked. The easiest way to check lung function is to measure your arterial blood oxygen pressure (PaO2). Consider using additional oxygen during the flight if your PaO2 on the ground is less than 70 torr, or if you suffer from unstable angina, congenital heart disease with cyanosis, or heart disease with pulmonary hypertension.
  • Advance notice required
    • At least 48 hours advance notice is required for domestic flights, and 72 hours for international flights. This notice is necessary so that we may confirm availability, and position the oxygen cylinder(s) at your point of boarding prior to your arrival.
    • Medical Information Form (MEDIF) specifying the flow rate, whether intermittent or continuous, is required for passengers who use oxygen bottles in the aircraft.

      For details, please see "Medical Information Form (MEDIF)."

    • A trained attendant who can handle such oxygen bottles is required. Please ask us for further details when making your reservation.
  • JAL owned Small Oxygen Bottles (in flight only)
    There is a charge of JPY 10,000 per bottle internationally, and JPY 3,000 per flight sector domestically (payable in equivalent local currency). The charge includes such items as administration and maintenance of the cylinders, and refilling after use.
    Each oxygen unit contains 300 liters of compressed oxygen, a regulator flow valve, flow rate gauge, pressure gauge, disposable mask and/or nose cannula. Flow rate from 0.5 to 6 liters per minute is available.
  • Personal Oxygen Bottles
    Passengers are permitted to bring and use their own oxygen bottles onboard. It should be fitted underneath a seat or strapped to an adjoining seat (seat needs to be purchased at the applicable fare).
  • Conditions
    • Small gaseous oxygen (not liquefied gas) for medical purposes only. Oxygen packs for sports use are not allowed in checked baggage or carry-on baggage.
    • Size: 70cm height and 10cm diameter, as it is stored underneath a seat.
    • The cylinder should be certified by the government
    • Each cylinger must not exceed 5kg gross weight


 

Notes
  • * Use of the passenger's own medical oxygen bottle in the cabin and its carriage as checked baggage are prohibited on USA routes (including Guam/Saipan).
  • * The aircraft's emergency oxygen supply cannot be used for his purpose.
  • * We cannot accept oxygen packs for sports use. Oxygen generators are not allowed in checked baggage or carry-on baggage.
    Passengers must arrange for oxygen at the airport layover city.
  • * Customers requiring medical oxygen can travel using an approved portable oxygen concentrator.

For details, please see "Personal Medical Equipment."

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