*Award bookings must be made with the JMB International Award Reservations Desk/JMB Center.
Jetstar Japan requires that all passengers, including children and infants travelling with an adult, provide valid photographic identification. Expired identification will not be accepted. Accepted forms of photographic identification include:
Juki-card with photo (Basic Resident Register Card), valid passport, driver's license, student identification
Please select your membership region to see the required mileage.
Once an award request has been completed, the number of flight sectors cannot be changed at a later transaction (such as changing from 1 flight sector to 2 flight sectors or vice versa). In order to change a one-way (1 flight sector) award ticket to a round-trip (2 flight sector) ticket, you must either request a new ticket after canceling/existing the existing ticket, or request an additional ticket to be used along with the existing ticket. If you wish to cancel one way (1 flight sector) of a round-trip (2 flight sector) ticket, the difference in the required mileage will not be returned.
Awards issued for children and infants who occupy their own seat require the same mileage as those issued for adults. Infants sharing a seat with an adult cannot travel on an award ticket and must instead have a purchased ticket issued at the infant fare for the same class of service as accompanying adult.
*Terms and conditions may differ depending on the partner airlines. Please check the details with the relevant airline.
Free Baggage Allowance (checked baggage) for Jetstar Japan Domestic Awards is 20kg.
Free Baggage Allowance (checked baggage) for Jetstar Japan Internationa Award is 23kg/1piece.
Jetstar Japan Internationa Award includes in-flight meal and complimentary drink service.
Award tickets are valid for 1 year from the date of commencement of travel. (Travel must commence within 1 year from the ticket issue date.)
Award tickets once issued are valid only for the flight and date reserved. Failure to travel on the reserved flight and date will result in the forfeiture of the award ticket. In this case, mileage will not be refunded (*) and the award ticket cannot be changed to a different award.