Jetstar Japan (GK) Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center.

Important Information

Jetstar Japan requires that all passengers, including children and infants travelling with an adult, provide valid photographic identification. Expired identification will not be accepted. Accepted forms of photographic identification include:
Juki-card with photo (Basic Resident Register Card), valid passport, driver's license, student identification

Changes To Awards after Mileage Redemption (Ticket Issuance)

Permitted

After mileage redemption, changes of flight number and flight date are permitted subject to the following conditions.

  Before the commencement of travel After travel has commenced
Deadline for reservation changes by phone Until flight departure (of the old or new itinerary, whichever is earlier) Until flight departure (of the old or new itinerary, whichever is earlier)
Ticket change conditions Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued. Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued.
  • * You may be requested to pay for any difference that arises in fuel surcharges, insurance surcharges, or other applicable charges.
  • * Effective from November 16, 2017, changes made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

Not Permitted

Changes of the traveler's name, the flight sector, the class of service, the routing, reversing the direction of travel, or the type of award are not permitted.

  • *The Mileage Reinstatement Service for Unused Awards is available for canceling/refunding completely unused awards. JMB members are responsible for all the mailing costs of award tickets sent to the JMB International Award Reservations Desk/JMB Center .
  • *A ticket cannot be changed to an open ticket. (Changing a reservation to a flight with seats available for award travel is permitted.)

Mileage Reinstatement Service for Unused Awards

After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.

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